ServiceNow UI Builder Developer | Remote | USC

Job Title:

Service Now UI Builder Developer

Location:

Santa Clara, CA (Remote) Duration: 12+ Months

Ideal Profile: 6-10 years of Service Now experience with at least 2-3 full lifecycle implementations involving CSM Workspace, UI Builder, and Service Now migration activities and the Service Now certification is mandatory.

• 5+ years of overall Service Now development experience
• Minimum 2+ years of hands-on experience with Service Now UI Builder, Work spaces, and Employee Center
• Experience in Customer Service Management (CSM) implementations
• Experience in Service Now instance migration activities, including data migration, update sets, application migration, and environment upgrades
• Experience working in Agile/Scrum delivery models

Must be a Service Now Certified System Administrator CSA

Must possess at least 1 year of experience for setting configuring and maintaining Service Now instances

Must be proficient in deployment validation and operationalization of custom apps on NOW platform must possess at least 1 year of proven experience

Must be able to configure and customize ITSM ITOM ITAM

At least 1 year of app development experience

Service Now Certified Application Developer CAD

Mandatory

Skills:

Service Now ITSM

We are seeking an experienced Service Now UI Builder Developer with strong expertise in Customer Service Management (CSM) and Workspace development. The ideal candidate will have hands‑on experience building modern user experiences using UI Builder, developing customer‑facing work spaces, implementing integrations, and supporting migration initiatives across Service Now environments.

• Design and develop responsive pages using Service Now UI Builder.
• Configure and customize CSM Workspace, Customer Service Work spaces, and Employee Center.
• Build and maintain pages, variants, reusable components, app shells, and workspace experiences.
• Configure data resources, client state parameters, event handlers, and custom bindings.
• Develop custom applications and customer‑facing experiences using UI Builder.
• Support Service Now migration initiatives, including:
  • Instance-to-instance migrations
  • Data migrations using Import Sets and Transform Maps
  • Application migration using Update Sets and Source Control
  • Upgrade and deployment activities across environments
• Develop and maintain Business Rules, Script Includes, Client Scripts, UI Policies, ACLs, and UI Actions.
• Build integrations with external systems using REST APIs and Integration Hub.
• Collaborate with architects, business analysts, and stakeholders to deliver scalable solutions.
• Participate in code reviews and ensure adherence to Service Now development standards and best practices.
• Troubleshoot and optimize workspace performance and user experience.

• UI Builder
• Customer Service Management (CSM)
• Customer Service Workspace
• Employee Center
• Service Portal
• Custom Application Development
• Flow Designer
• Integration Hub
• Service Catalog
• Import Sets & Transform Maps
• Update Sets
• Source Control Integration

• Java Script
• HTML5
• CSS3
• REST APIs
• JSON
• Glide APIs

• Page Creation and Variants
• Component Configuration
• Data Resources
• Event Mapping and Handling
• Client State Parameters
• Workspace Configuration
• Custom Components
• App Shell Configuration
• Dynamic Data Binding

• Service Now Certified System Administrator (CSA) – Mandatory
• Certified Application Developer (CAD) – Preferred
• CIS-CSM – Preferred
• ITIL Foundation – Preferred

All your information will be kept confidential according to EEO guidelines.