Principal PM, API Platform

At Shippo, our vision is bold and clear:
we are the shipping layer of the internet. Our mission is to make every merchant successful through excellent shipping,delivering world-class logistics technology and infrastructure. We’re building the backbone of global e-commerce — connecting merchants to carriers worldwide through a single API and intuitive dashboard.

As a remote-first and globally distributed team , we believe flexibility fuels trust, autonomy, and performance. Our diverse perspectives — across continents, cultures, and time zones — drive our innovation and enable us to build solutions used by businesses everywhere. We invest in modern, scalable technology so our teams can build, ship, and iterate with confidence.

Your impact starts here: every person at Shippo plays a direct role in shaping the infrastructure that powers global commerce and makes shipping simpler for businesses around the world.

How we will deliver success together:

Shippo is looking for a Principal Product Manager to own our end to end platform: developer experience and onboarding, our MCP, SDKs, developer documentation, our label service, and standards how APIs are designed and developed across the org.

This role not only sets the standard for how our API platform evolves, but also how it evolves as customer needs, agentic commerce, and integration patterns change. You will work across product, engineering, and go to market to keep the platform the reason developers choose to build on Shippo instead of stitching together individual carrier APIs themselves.

You will partner closely with engineering leadership to set architecture and design standards for how new capabilities join the platform. You will be the voice for our developer audience: what they need from docs, from SDKs, from MCP support, and from the core label API everything else is built on.

• Own the API platform roadmap: label creation, MCP, SDKs, and developer docs.
• Own MCP as a product: define what ownership means, how it evolves, and how it fits alongside our other integration paths.
• Define and maintain platform standards other product teams use when extending the API surface, including teams building adjacent services like reporting APIs, EDD, and Autopilot.
• Set a clear, consistent standard for how developers are expected to test integrations across carriers.
• Partner with engineering leadership on platform architecture decisions and long-term technical investments.
• Build and maintain a clear point of view on developer experience: onboarding, docs quality, SDK coverage, and MCP capabilities.
• Represent the platform in cross-team planning so domain teams build in a way that is consistent with platform standards.
• Engage directly with developers and mid-market customers to identify integration friction and prioritize fixes.
• Provide product guidance and mentorship to other PMs building on the platform.

Your shipping requirements

• Bachelor’s Degree AND 8+ years experience in product management, with a track record owning developer-facing or API-first products.
• Experience setting technical or platform standards that other teams adopted.
• Deep understanding of API design, developer experience, and SDK strategy.
• Experience with MCP, agentic commerce, or LLM-driven integrations.
• Experience in shipping, logistics, or ecommerce infrastructure a plus.

What is in the Shippo Package?

• Healthcare coverage for medical, dental, and vision (90% covered by the company, incl. dependents). Pets coverage is also available!
• Take-as-much-as-you-need vacation policy & flexible working hours
• One week-long company wide winter slow down
• WFH stipend to set up your home office
• Charity donation match up to $100
• Dedicated programs, coaching, tools, and resources for your professional and career growth…