Software Support Engineer Job Washington District of Columbia USA,Software Development

We are hiring a Software Support Engineer to…. …work in a dynamic and exciting engineering role in Linux-based infrastructure and applications, covering all layers of the stack, including bare metal, virtualization (KVM), containerization (Docker/LXC/LXD), storage (Ceph and Linux file systems), networking (OVS, OVN and Core networking), Open Stack, Kubernetes and the open source applications running on top of them. It will challenge you to show the breadth of your engineering skills, which will be needed to work on almost any aspect of Ubuntu and the open source applications large enterprise customers run.

This role is an opportunity for a technologist with a passion for Linux and open source to build a career with Canonical and drive success for our customers, community and the company. If you have an affinity for open source software, great communication skills, and a passion for troubleshooting and fixing issues in technology used by millions across the world, then you will enjoy working with some of the best people in the industry s role deals with critical issues in the open source stack that require upstream bug fixes.

Our engineers are able to work productively at any level of the stack including the kernel and in a wide range of languages, to understand and address the software issues group is critical to the success of our customers, partners and Ubuntu itself. You will help with troubleshooting and driving issues to resolution with workarounds, guidance, and bug fixes to be released upstream and in Ubuntu.

Location:

This is a remote role, we have teams in all time zones. The role entails. Resolve complex customer problems related to Ubuntu, Kernel, Ceph, Open Stack, or Kubernetes and other open source software. Maintain a close working relationship with Canonical's Field, Support and product engineering teams. Participate in upstream communities. Develop bug fixes, backport patches, and work with upstream for inclusion.

Review code produced by other engineers. Demonstrate good judgment in technical methods and techniques. Prioritize work and manage your time effectively against those priorities. Participate in team discussions to improve processes, tools, and documentation. Maintain clear, technical and concise communications. Work from home and travel internationally up to 10% of work time for team meetings, events and conferences.

What we are looking for in you.

An exceptional academic track record.
Background in Computer Science, STEM or similar.
Experience with Linux and open source software.
Experience with at least one of Python, Go, C or C++ on Linux.
A drive to learn unfamiliar technology and deep-dive difficult issues.
Willingness to travel up to 4 times a year for internal events.

Nice-to-have skills.

You love technology and working with brilliant people.
You are curious, flexible, articulate, and accountable.
You value soft skills and are passionate, enterprising, thoughtful, and self-motivated.
You have interest in, or willingness to learn about any of the following:
Ubuntu Linux - kernel or userspace, Kubernetes, Open Stack, Ceph, QEMU/KVM, LXC/LXD,Postgresql, Mongo, Debian packaging, distributed systems.