ServiceNow Developer; SPM

Company Overview:

Arctiq is a global, intelligence-driven technology services company delivering professional and managed services across Hybrid Cloud Infrastructure, Networking & Connected Experiences, Cybersecurity, Data & AI, Autonomous Operations & Intelligence, and Enterprise Service Management. We help organizations operate, secure, and modernize complex environments by unifying infrastructure, networking, data, security, automation, and observability under a single, integrated operating model. Our work focuses on helping customers reduce operational friction, improve resilience, and make better, faster decisions as their environments evolve.

Arctiq builds on decades of industry expertise and a customer‑centric ethos to deliver exceptional value to clients across diverse industries.

We are seeking a skilled Service Now Developer (P2 Level) with strong hands‑on experience in platform development and integrations. The ideal candidate will have expertise across multiple Service Now modules, including ITSM, CMDB, ITOM, Service Portal, SPM, SSO, Custom Applications, MID Server, and Flow Designer, along with deep knowledge of REST‑based integrations.

This role requires a strong technical foundation, the ability to deliver scalable solutions, and a proactive approach to automation and platform optimization within an enterprise environment.

This is a remote contract opportunity with one of Arctiq's clients.

• Design, develop, and implement scalable solutions on the Service Now platform aligned with business requirements.
• Provide hands‑on development across modules such as ITSM, CMDB, ITOM, Service Portal, SPM, and Custom Applications.
• Build and maintain inbound and outbound integrations using REST APIs, JSON, Scripted REST APIs, and Integration Hub.
• Configure and manage SSO (Single Sign‑On) integrations with external identity providers (e.g., Azure AD).
• Work with MID Server for integrations, discovery, and orchestration use cases.
• Develop and optimise solutions using Flow Designer, workflows, and automation capabilities.
• Customize forms, UI policies, client scripts, business rules, and Service Portal widgets.
• Maintain and enhance CMDB data quality and support ITOM capabilities like Discovery and Service Mapping.
• Develop and deploy custom applications using best practices and scoped application architecture.
• Troubleshoot platform issues, provide L2/L3 support, and ensure high availability and performance.
• Collaborate with cross‑functional and global teams to gather requirements and deliver solutions.
• Participate …​

• 3–5 years of hands‑on experience in Service Now development.
• Strong experience with :
  • ITSM (incident …???
  • ...???

Arctiq is an equal opportunity employer. If you need any accommodations or adjustments throughout the interview process and beyond, please let us know. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives to apply.