Clinical Integration Analyst - US Remote Job Washington District of Columbia USA,Software Development

What is Perfect Serve?

Perfect Serve is a leading provider of clinical communication and physician scheduling solutions in the health IT space. The company was founded in 1997 and has grown steadily since then, with a notable jump after several major acquisitions were announced in 2019. Perfect Serve now has 400+ employees, 30,000+ customers — spanning medical practices, hospitals, and health systems — and $100 million+ in annual revenue.
Perfect Serve’s mission is to accelerate speed to care by optimizing provider schedules and routing communications — including messages, pages, calls, and alerts — to the right place at the right time in any care setting. By facilitating real-time information sharing, building better schedules, and automating important clinical workflows, we believe we can help our customers advance patient care and improve the well-being of their clinicians.

Leading analyst firms like Gartner and KLAS Research have consistently validated our approach:

In 2026, Perfect Serve was named highest in execution and furthest in vision in the Gartner Magic Quadrant for Clinical Communication and Collaboration — the clear segment leader.

Perfect Serve also received two Best in KLAS awards in 2026 — one for physician scheduling and another for ambulatory clinical communications. That makes for 11 Best in KLAS awards over the past 9 years.

At Perfect Serve, you'll have a unique opportunity to join a collaborative team with decades of experience that finds new ways to delight our customers every day. This involves consistent efforts to stay on the cutting edge of product development, which includes everything from implementing AI in new and existing solutions to brainstorming with customers about novel workflows. But you don't have to be in product to make in impact — everybody at Perfect Serve contributes to important work that moves the business forward.
If you're looking for a well-established, tech-forward company full of smart people doing meaningful work, you've found the right place!

Position Overview

The Clinical Integration Analyst designs, implements, and supports integrations between hospital clients’ clinical systems and the Perfect Serve platform. The role serves as a subject matter expert on integration solutions and associated clinical workflows, partnering with customer technical and clinical resources and Perfect Serve R&D throughout design, development, testing, and support.

Responsibilities

Serve as subject matter expert and point of contact for internal and external users regarding integration solutions and clinical workflow
Partner with customer technical and clinical resources in designing and supporting integration solutions
Work closely with R&D in the design, development, and testing of the backend integration domain
Code HL7 interfaces within the interface engine and create flat-file integrations using SSIS packages in Microsoft SQL
Coordinate technical resources to implement third-party API integrations
Perform data validation on new data feeds and regression validation with each QA and Production release
Support and troubleshoot production integrations and establish integration support structure between customer IT and Perfect Serve
Create and maintain documentation; coordinate VPN and sFTP setup; plan and perform interface engine upgrades and failover; participate in after-hours call rotation

Qualifications

Clinical degree and licensure (Associate or Bachelor’s)
Minimum 5+ years in a Clinical IT role with enterprise-wide implementation and support experience
Proven experience implementing integrations using HL7 standards; strong understanding of hospital operations and workflow
Excellent computer skills using Microsoft Word, Excel, SQL Server Management Studio, and…