ServiceNow Automated Test Engineer

• Clearance Requirement US Citizens with Public Trust
• IAT/IAM Requirement N/A

This is a remote position.

Position Overview

We are seeking an experienced Service Now Automated Test Engineer to support the VA ESOM Service Now Operations and Maintenance program. This role owns automated test coverage using Service Now Automated Test Framework (ATF) to validate releases, upgrades, new features, and configuration changes before production.

The ideal candidate brings strong hands-on Service Now and ATF expertise and can independently design, execute, troubleshoot, and improve automated regression testing while collaborating with developers, business analysts, and release management teams in an Agile sprint and release environment.

Key Responsibilities

• Design, build, maintain, and execute automated test suites and reusable test steps using Service Now Automated Test Framework (ATF).
• Develop ATF coverage for new features, configuration changes, enhancements, and platform upgrades.
• Execute automated regression testing before production releases and semi-annual Service Now platform upgrades.
• Integrate ATF testing into release management, CI/CD, and Dev Ops workflows.
• Analyze automated test failures, troubleshoot issues, and work with developers to identify root causes and corrective actions.
• Maintain test data, test environments, configuration baselines, and other dependencies required for reliable automated testing.
• Translate user stories, business requirements, and acceptance criteria into automated ATF test scenarios.
• Collaborate with developers, business analysts, release managers, and other stakeholders throughout the sprint lifecycle.
• Track and report automated test coverage, pass/fail trends, defects, and release-readiness metrics.
• Perform supplemental manual testing when automation is not technically feasible or cost-effective.

Required Qualifications

• 8+ years of Service Now testing, software quality assurance, or related experience.
• Significant hands-on experience designing, building, maintaining, and executing Service Now ATF test suites.
• Ability to independently own automated Service Now testing with minimal supervision.
• Experience creating logical and functional automated test scripts across multiple Service Now modules and use cases.
• Strong understanding of testing methodologies, automation strategies, risks, and appropriate testing approaches across different functional environments.
• Working knowledge of Service Now platform architecture and core modules such as ITSM, ITOM, CSM, or similar modules.
• Experience troubleshooting failed automated tests and isolating application, configuration, environment, or test-script issues.
• Experience using defect tracking and test management tools.
• Strong analytical, troubleshooting, documentation, and communication skills.
• Ability to obtain and maintain a Public Trust clearance.

• Experience testing Service Now in federal environments, preferably supporting the Department of Veterans Affairs or other large-scale federal programs.

• Paid Time Off PTO):
  
  TEN (10) Paid days off & FIVE (5) Floating days off.
• Holidays: 11 Paid Holidays. Flex time can be utilized instead of holiday time usage.
• Payroll:
  Paid Bi-Monthly.
• 401(k):
  Partnered with the SECOND LARGEST Retirement plan provider in the U.S. Guaranteed 3% match. Eligibility – 21 years of age or older, after 3 months of employment
• Individual or company-wide performance and recognition awards (Quarterly)
• UNITED HEALTHCARE PPO, extensive national coverage.
• Eligible on the first of the month, immediately after the start date.
• Submit the enrollment form within 30 days of your start date otherwise, you will have to wait until October for the new year enrollment.

• Training & Career Development Reimbursement of Tuition and training needed to support career development.
• $150 monthly reimbursement contribution paid monthly towards parking expenses.
• Receipts must be submitted by the close of business on the 25th of each month.
• Reimbursements will be paid on the first payroll AFTER reimbursements are submitted each month.