Technical Solution Engineer

Our world is transforming, and PTC is leading the way.

Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business. Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible.

Reports to:

Director, Technical Solutions Delivery

Location:

Remote USA - Easter Time Zone preferred

As a customer success team member, the Technical Solution Engineer is responsible for delivering the technical aspects of a customer’s implementation in a timely and professional manner to the customer’s ultimate satisfaction. These requirements include migrating PLM/QMS data to and from Arena and providing guidance on the Arena API to customers. We seek people who can develop and propose creative ways to develop and deliver technical solutions.

The ideal candidate will be detail-oriented and process-oriented and able to handle multiple projects concurrently. A manufacturing background in High Tech, Medical Device, or Consumer Packaged Goods is a plus.

• Analyze, cleanse, format data provided by the customer and import into Arena
• Extract data from Arena for delivery to a customer
• Provide Arena API guidance to customers
• Gather technical requirements from a customer and develop an LOE and time estimate for that project
• Participating in internal projects that increase process efficiency or increase customer delight

• Ability to problem solve, achieving goals by overcoming obstacles
• Inspect, cleanse, transform, and model data with the goals of i) being able to identify and remove/transform data anomalies, ii) consolidate and standardize data format, and iii) support discussions and decision‑making with the customer
• Advanced skills with ETL, SQL/MySQL, VBA, REST API (RESTful framework), JSON, SOAP, GraphQL, XML, Microsoft Excel, stored procedures or other data tooling
• The ability to work with multiple sets of data from different customers with different timelines
• Ability to effectively communicate in English

• Experience with PLM, QMS, MCAD, ERP etc
• Expertise with a variety of data tools and technologies including VBA (Excel and Microsoft Access), SQL, REST API (RESTful framework), JSON, SOAP, GraphQL, PDX, XML, VBA Java, and/or Python would also be a plus
• Experience with big datasets is a plus
• Experience with collaboration tools like JIRA, Teams, Confluence, and/or Salesforce is a plus

• BS or MS in Mechanical Engineering, Computer Science, or another related field
• 4+ years of experience mapping, transforming, and loading data from source to target software systems
• 4+ years of proven technical consulting in a software solution implementation setting

• PTC carefully considers a wide variety of factors when determining compensation. The anticipated annual salary range for this position is between $66,500 - $122,000. The salary range reflects a good‑faith estimate of compensation at the time of posting. Actual compensation may vary based on a candidate's skills, qualifications, experience, and location. Additionally, candidates may be eligible for a performance‑based bonus.
• Employees also have the opportunity to become a PTC shareholder through our employee share purchase program (ESPP), which allows for the purchase of discounted PTC stock.
• Certain roles may also be eligible for participation in our equity programs.
• Employees…