Wellness Coach - Remote

At Direct Meds, we prioritize care, trust, and solutions that focus on the individual. Headquartered in Salt Lake City, Utah, we are a fast-growing national team passionate about transforming the way people access the care they need. If you're driven by purpose and excited by growth, Direct Meds is the place to be.

Position: Wellness Coach – Remote
Hourly Pay Range: $24–26 per hour

Note: The hourly pay range listed above represents a good-faith estimate of the minimum and maximum target for this position. Actual compensation offered may vary depending on the candidate's geographic location, job-related skills, experience, and education.

Direct Meds is seeking a Wellness Coach to provide ongoing, personalized support to patients throughout their health and wellness journey. Wellness Coaching serves as a key continuity-of-care resource for patients after prescription, helping address the non-clinical factors that can impact progress, adherence, motivation, and long-term success.

Wellness Coaches support patients from onboarding through reaching their goals and beyond. Rather than ending support once a patient reaches a milestone, coaches help patients maintain their progress, navigate plateaus, overcome barriers, and build sustainable habits for continued success.

• Conduct scheduled one-on-one wellness coaching sessions, averaging approximately six sessions per day.
• Support patients throughout their full wellness journey, from onboarding and early progress through goal achievement and long-term maintenance.
• Review patient intake forms and physical activity logs prior to sessions to prepare individualized coaching guidance.
• Provide personalized, non-clinical recommendations related to nutrition, physical activity, routines, habits, and overall wellness.
• Help patients work through plateaus, stalled progress, weight-loss impediments, and other challenges that may affect their success.
• Coach with a patient-retention mindset by helping patients remain engaged and supported throughout their journey.
• Respond to team queue tickets and complete Wellness Referral outreach projects.
• Complete Wellness Reviews and conduct appropriate outreach to patients who may be experiencing little to no progress with their current wellness program.
• Request completed intake forms and confirm appointments with patients via email prior to scheduled sessions.
• Identify patients who may benefit from additional medications, supplements, or wellness solutions offered by Direct Meds and provide appropriate education regarding available options.
• Send individualized post-session follow-up emails outlining session highlights, successes, challenges, recommendations, and plans of action.
• Track session discoveries, outcomes, and plans of action in Google Sheets to support accurate reporting and program metrics.
• Document additional pertinent session information in Zoho Notebook.
• Collaborate with internal teams when patient needs require additional support or escalation.
• Maintain professional, compassionate, and consistent communication throughout every patient interaction.

• Strong verbal and written communication skills with the ability to build trust and rapport with patients remotely.
• Ability to provide individualized wellness guidance while remaining within the non-clinical scope of the coaching role.
• Strong organizational skills and attention to detail.
• Ability to review patient information and translate it into actionable, easy-to-understand wellness recommendations.
• Comfortable discussing nutrition, physical activity, healthy habits, motivation, and lifestyle changes.
• Ability to support and motivate patients experiencing plateaus, setbacks, or stalled progress.
• Strong follow-up…