Residential Sr Dispatcher; West

Overview

Remote position with virtual and onsite training. Must reside within the Florida Market area. Strong communication and computer skills needed. Shift: 10:30am – 7pm ET Monday–Friday with rotating Saturdays.

Communicates with Waste Management drivers to assist with problem resolution while on route. Handles incoming service orders, directs drivers, and resolves service issues. Interacts with customers, Waste Management customer service, sales, and operational staff (Route Managers, Mechanics, etc.). Uses Waste Management proprietary software to enter ticket information and track activity. Shifts vary with potential for overtime and Saturday hours depending on site needs.

Some initial travel (up to 15%) may be required to assist with centralization efforts.

• Works with routing specialists, route managers, and the service department to optimize complex routes.
• Dispatches drivers to calls as they are received, balancing cost and speed of response.
• Fields incoming calls and emails from customers, ensuring same‑day service.
• Initiates outbound calls to customers while drivers are on site to resolve pick‑up and other issues.
• Troubleshoots and resolves potential delivery and pick‑up problems before they result in service issues.
• Records and documents information from drivers and distributes it to appropriate departments.
• Communicates with maintenance shop personnel and serves as an emergency point of contact for down wires and other issues.
• Serves as point person for manager, coordinating projects and other tasks as necessary.
• Delegates work in manager’s absence.
• Serves as an escalation point for other dispatchers in the department.
• Trains new dispatchers.
• Covers all lines of business (Commercial, Residential, Roll‑Off), multiple sites, etc., within an area when asked.

This job has no supervisory duties.

Required Qualifications

• High School Diploma or G.E.D (accredited).
• Minimum of 2 years of previous dispatching experience.

Preferred

• Additional or specialized training in transportation, logistics, or a similar area.
• Customer service experience in a call‑center environment.
• Computer skills with ability to handle multiple monitors, programs, and systems.
• Ability to communicate effectively and professionally via e‑mail, telephone, and two‑way devices.
• Desire and ability to learn Waste Management proprietary software applications.

Key points regarding environmental demands and work environment:

• Requires motor coordination with finger dexterity (keyboarding, machine operation, etc.) most of the workday.
• Normal setting: home office.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

The expected base pay rate for this position across the U.S. is $22.00. The specific salary may vary based on experience, education, training, certifications, qualifications, and work location.

Eligible employees receive a competitive total compensation package including medical, dental, vision, life insurance, short‑term disability, stock purchase plan, company match on 401(k), and more. Employees also receive paid vacation, holidays, and personal days. Benefits may vary by site.

If this sounds like the opportunity you have been looking for, please click Apply.