Logistics Coordinator - Transportation

Job Title: Logistics Coordinator – Transportation

Department: Customer Service

Location: Remote – Candidates must live in one of our current market areas

Reports To: Logistics Manager

Position Type: Full-time

Gulf Winds International, Inc. is a leading provider of drayage, transloading, and storage, serving importers and exporters globally. The Company prides itself on innovation, people, and purpose, redefining expectations for intermodal trucking. With a robust presence at major ports, including Houston, Dallas, Mobile, Memphis, Savannah, Charleston, Norfolk, Baltimore, and Chicago, Gulf Winds is dedicated to delivering top‑notch services through continuous investment in technology and infrastructure.

Ownership:
The company is backed by The Sterling Group, a Houston‑based private equity firm. Since 1982, The Sterling Group has partnered with management teams to grow and build winning businesses in the industrial sector. Over 75% of Sterling’s past partnerships have been with family businesses and corporate carve‑outs. Sterling excels as a partner bringing its operational focus and expertise to support company objectives.

Today, Sterling has over $5.7 billion in assets under management.

Primary responsibility is to provide timely, accurate, and efficient service to our customers while supporting account growth initiatives. The Logistics Coordinator will manage multiple accounts within a diverse customer base and serve as a primary point of contact for day‑to‑day service execution. This position requires strong problem‑solving skills, operational knowledge, proactive communication, and the ability to identify opportunities for additional freight within existing accounts.

• Other duties may be assigned as deemed appropriate by Management.
• Serve as a primary point of contact for assigned customer accounts, ensuring all communication is clear, timely, and solution‑oriented.
• Manage and execute customer orders from entry through completion.
• Track containers in CMS using rail and port tracing; monitor shipments through dashboards for problems and exceptions.
• Proactively communicate with customers via phone and email regarding shipment status, service issues, and additional freight opportunities.
• Identify and pursue opportunities to secure additional loads or expand freight volume within assigned accounts.
• Build and maintain strong working relationships with customers to support retention and growth.
• Effectively communicate and schedule all pickup and delivery order information with customers, dispatch, over‑the‑road carriers, and/or highway as needed.
• Promptly and effectively resolve delivery, equipment, or service issues through appropriate channels.
• Set up new customer accounts and maintain accurate account information.
• Ensure all templates are set up correctly and billing is accurate.
• Utilize Gulf Winds operating systems (CMS, Quote) to manage client freight.
• Minimize additional costs through effective communication, accurate data entry, thorough record keeping, and system utilization.
• Cross‑train with other Logistics Coordinators and maintain updated desk manuals.
• Provide backup support for other Logistics Coordinators as needed.

• Strong written and oral communication skills, including comfort with proactive phone outreach.
• Ability to build customer relationships and influence freight decisions.
• Action oriented with a strong sense of accountability.
• Independent thinking and problem‑solving skills.
• Attention to detail and accuracy.
• Organizational aptitude.
• Ability to multi‑task in a fast‑paced environment.
• Typing speed of 40+ WPM.
• Impeccable follow‑through and commitment to quality customer service.
• Bi‑lingual is a plus (Spanish).
• Candidate must live in one of our current market areas.