Senior Manager, Operational Excellence

Job Description

As the Sr. Manager Operational Excellence, you will play a critical role in driving operational excellence, efficiency, and compliance across the entire logistics and supply chain network. You will lead initiatives to optimize end‑to‑end logistics processes, enhance operational strategies, ensure regulatory adherence, and improve productivity, directly impacting the performance and strategic objectives of our global operations.

• Interim Logistics & Supply Chain Management (50%)
  • Manage end‑to‑end logistics processes, including warehousing and transportation.
  • Optimize logistics networks and processes for efficiency, cost‑effectiveness, and on‑time delivery.
  • Oversee relationships with third‑party logistics (3PL) providers, carriers, and freight forwarders, managing contracts and performance.
  • Monitor inventory levels in collaboration with planning teams to optimize stock and minimize carrying costs and stockouts.
  • Review needs for Direct Store Delivery (DSD) freight and the use of 3PL/temporary drivers and equipment.
  • Track, analyze, and report on key performance indicators (KPIs) for logistics, projects, and overall operational performance.
  • Provide regular insights and recommendations to senior management based on data analysis to drive continuous improvement.
  • Lead, mentor, and develop the logistics and operational teams, fostering a high‑performance culture.
  • Ensure compliance with all relevant transportation regulations, safety standards, and customer requirements.
  • Cultivate a strong partnership with Retail/CBT to drive continuous improvement and productivity initiatives.
• Operational Strategy & Project Leadership (50%)
  • Lead the planning, execution, monitoring, and closure of strategic projects focused on enhancing operational efficiency, cost reduction, and service quality across the supply chain.
  • Manage cross‑functional project teams, ensuring deliverables are met on time and within budget.
  • Implement robust change management strategies to ensure successful adoption of new processes and systems.
  • Report on project status, risks, and achieved benefits to senior leadership and stakeholders.

• 15+ years of progressive experience in customer service and logistics management roles.
• Strong understanding of supply chain principles, end‑to‑end logistics operations, and customer service best practices.
• Demonstrated ability to lead cross‑functional teams and manage complex projects from inception to completion.
• Excellent analytical, problem‑solving, and decision‑making skills, with a data‑driven approach to identifying and resolving operational gaps.
• Exceptional communication, interpersonal, and negotiation skills, capable of influencing stakeholders at various levels.
• Ability to thrive in a fast‑paced, dynamic environment and manage multiple priorities effectively.
• A passion for continuous improvement, operational excellence, and driver safety.

As the Sr. Manager Operational Excellence, you will focus on ensuring the effective implementation of operational best practices, maintaining robust compliance standards, and continuously improving productivity and safety within our logistics, warehousing, and transportation functions. You will provide strategic oversight, hands‑on support, and collaborate extensively with cross‑functional partners to elevate operational performance across the organization.

• Extensive experience (15+ years preferred) in logistics operations, fleet management, transportation safety, or a similar role within a DSD or comparable distribution network.
• Proven track record of improving operational KPIs and ensuring compliance.

Bachelor's degree or equivalent experience in Business Administration, Supply Chain Management, Logistics, Operations Management, Transportation, or a related field required.

This is a remote position with 75‑90% travel required, within the United States.

Primarily flexible, with core availability aligned to regional business needs and the demands of operational support. Occasional extended…