FLEET MANAGER

Summary

The Fleet Manager is responsible for balancing the needs of drivers and maximizing production, by being held accountable for all aspects of service once dispatched on a load. To ensure high quality and profitable operation of the division by coordination the personal, performance, training and service needs of an assigned group of drivers. To motivate and retain drivers in accordance with company and departmental quality, utilization and profit objectives.

• Coach and manage a fleet of drivers to ensure on‑time delivery performance and fleet profitability.
• Demonstrate and advocate Warren's Safety First culture.
• Develop relationships with drivers to improve performance and encourage retention.
• Accountability for on‑time pickup/delivery percentages, out‑of‑service percentages, miles per month per truck, operator turnover percentages, revenue per truck per week.
• Interact with contractors, Warren employees, and vendors via face to face, phone, email, or instant messaging communication.
• Selling load opportunities to operators.
• Assume ownership for each load from the point of dispatch to the point of delivery.
• Display sense of urgency and intensity to quickly and accurately achieve goals.
• Dispatch complete and accurate load information at all times. Communicate customer expectations to operator.
• Coordinate with Load Planning personnel to obtain loads that meet driver and customer needs.
• Satisfy all border crossing, port loading or other unique requirements.
• Manage the personnel, training, and service needs of an assigned fleet of operators.
• Coordinate operator's service‑related needs to monitor service issues (i.e., permits, service failures, tickets) by proactively minimizing and resolving problems.
• Manage DOT‑related issues by coordinating compliance with log hours and other safety‑related matters, providing direction and ensuring scheduled completion and/or resolution.
• Demonstrate and advocate Warren's Safety First Culture.
• Knowledge, understanding, and practice of following all laws, regulations, and rules.
• Recommend and implement appropriate plans for improvement where necessary.
• Recognize situations when load attributes are outside of standard legal dimensions, facilitate ordering of special allowance permits.
• Locate and secure load opportunities to maximize utilization of specialized equipment.
• Understand dimensions and specifications of various specialized equipment to coordinate optimal utilization.
• Supply appropriate equipment and trailers to customers according to Warren's business needs.
• Understand proper cargo securement methods and materials.
• Communicate fleet needs with internal partners, such as planning facilitator, and advocate for drivers when needs are not met.
• Notify CSR and planners if assistance is necessary to help resolve issues.
• Communicate with internal partners when there are changes to a load.
• Meet or exceed CPM, RWT, and driver turnover percentage goals.
• Perform other duties, tasks, or responsibilities as assigned.

• Four year college degree from an accredited institution, or equivalent work experience preferred.
• Excellent communication skills, verbal and written.
• Strong problem‑solving and critical‑thinking skills.
• Ability to negotiate.
• Motivated to achieve both company and personal goals.
• Proficient computer and internet skills (Microsoft Office products, Word and Excel).
• Able to build rapport quickly.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential function of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Constantly in a stationary sitting position and occasionally will move around.
• Constantly operate a keyboard and mouse and constantly utilize a computer monitor(s).
• Constantly converse with internal and external customers in person or via a phone system.

The essential functions of the role depend on in‑person oversight, coaching, and real‑time collaboration with management and operations staff. Remote work would remove the employee from direct supervision and eliminate the immediate coaching, escalation support, and call monitoring that the position requires. Because these functions are essential to the role, and remote work would not allow the employee to perform them effectively, working from home is not a reasonable or effective accommodation.

Warren Transport is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age (40 or older), status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.