Sea Freight Import

on:
Milan

Subsidiary:
Rohlig Italia S.p.A.

Country:
Italy

Start: ASAP

Shaping the Future of Logistics
- Your Career Starts at Röhlig

Whether it's sea freight, air freight, or contract logistics, at Röhlig Logistics you'll help create tailor-made solutions that move the world forward. As a global, family-owned company founded in Bremen, Germany in 1852, we've built our reputation on reliability and trusted partnerships.

Join our international team of more than 2,700 colleagues across 35+ countries and collaborate on exciting projects for customers around the world. You'll work in a supportive, trust-based, and collaborative environment that values open communication and empowers you to share your ideas and grow professionally. At Röhlig, we're committed to helping you build a long-term career while maintaining a healthy work-life balance - because we believe success is best achieved together.

At Röhlig Italy, our team of 55 experts operates from four locations:
Milan, Bologna, Turin, and Verona. Working at Röhlig means embracing an international environment. Every day, team members around the world collaborate to develop tailored logistics solutions for our customers. Driven, forward-thinking professionals find numerous opportunities to play a meaningful role in this process. Flat hierarchies, a positive and collaborative work environment, strong opportunities for personal development, and long-term career planning provide the foundation for your success.

Execute sea import shipments in a timely manner as per customer requirements and ensuring customer satisfaction, whilst meeting local legislative requirements and the company procedures and objectives.

What you will do:

Specific duties including, but not restricted to:

* Communication with customer, booking organization with Rohlig origin offices, customer service.

* Receipt of pre-alerts from export country within required Global Business Objective.

* Ensuring consol and shipment is registered in the operational system.

* Ensures if cargo is hazardous that systems and documents are completely correctly and all stakeholders are advised of the hazardous nature.

* Send import pre-alerts to consignee and external brokers If applicable.

* Initiates tracking/tracing of cargo and reporting to stakeholders of any missing/delayed cargo.

* Solving problems, as quickly and efficiently as possible, while reporting any discrepancies and customer complaints as Service Exception Reports with a view to preventing recurrence.

* Report Import Cargo arrival to Customs as required by local legislative requirements.

* Liaise with Carrier upon arrival; collect relevant shipping documents scanning them into eDocs in EDI.

* Liaising with suppliers (agents, carriers, overseas agents) regarding any delays or issues. Liaising with supervisor and/or colleagues on matters, keeping him/her informed where necessary.

* Expedites Import clearance (Customs, Quarantine, MAF etc where required) in line with local legislative requirements.

* Ensure customer and agent invoicing and financial cost processing (local, overseas, commissions), are completed within the required time frames and in accordance with the company's Global business objectives.

* Where delivery is required provide complete and necessary information to internal/external suppliers to arrange timely movement of cargo.

* Where required arrange movement of cargo back to warehouse for deconsolidation.

* Handling Claims and Cargo discrepancies per described procedures QP 300.

* Ensure Cargo consigned to bank or cargo subject to Original Bill of landing is released only when the required documentation is obtained and is in our possession.

* Adheres to Global process standards in their daily work to ensure they deliver a high quality customer experience to all customers, internal & external.

* Ensures that in their daily work system usage is optimized in order to increase the productivity and efficiency.

* Adheres to minimum quality management standard to which the company is committed (currently ISO 9001:2008) and ensures all work carried out is compliant with pertinent regulatory/compliance requirements.

* Adheres to internal quality shipments handling based on company's KPI

* Adhere to the company procedures regarding workplace health & safety.

What you bring:

* In Depth Knowledge of Import operations

* Fluent English language, both written and spoken

* Good geographical knowledge

* Knowledge of claims handling procedures

* Excellent oral and written communication skills

* Able to create good relationship with Rohlig origin offices and with local customer

* High level of accuracy

* Highly motivated

* Enjoys working as part of a team

* Good user knowledge of MS Office, Experience in Cargosoft/EDI

What we offer you:

* Flat hierarchies, flexibility, Hybrid remote job model.

* Lunch ticket.

* Employee lunch / dinner together and periodic buy food for staff

* Flexible working time

* Free parking for Employees cars

* A pleasant and friendly work environment. Considerable…