Dispatcher​/Router Combo

REMOTE POSITION ~ Must reside in Capitol Market Area

 To include Virtual Training

Shift: 7am-5:30pm ET - Prefer to be flexible within 2am-6pm ET operation hours

 Dispatch, Logistics, Routing, Call Center experience preferred!

 Strong Communication and Computer skills a plus!

I.

Job Summary

 Communicates back and forth with WM Drivers to assist with problem resolution
 while on route for residential, commercial and roll-off lines of business.
 Handles incoming service orders, directs drivers, and resolves service issues.
 Interacts with customers that includes WM customer service, sales, and
 operational staff (i.e. Route Managers, Mechanics etc.). Uses WM proprietary
 software to manage same day ticket routing as well as preparing all routes for
 the next day. Shifts vary with the potential for overtime and Saturday hours
 depending on each Market area dispatch center needs. Some travel (up to 15%) may
 be required to work face to face with sites dispatcher is responsible for.

 II.

Essential Duties and Responsibilities

* Dispatches drivers to calls as they are received, using information on
    customer needs, drivers’ locations and loads, and daily factors to balance
    cost and customer satisfaction.
  
* Works with sites and the service department to optimize routes based on needs
    of the customer.
  
* Determines the daily level of driver staffing to provide best mix of
    responsiveness and productivity
  
* Assigns routes and service tickets to appropriate drivers throughout the day
    and for the next day; manages and determines route actions and assuring route
    completion.
  
* Handles fields incoming calls and e-mails from customer service and sales
    department; manages requests for all pick-up or delivery on any container
    movement within the Market area.
  
* Initiates communication to customers while drivers are on-site/location,
    resolving pick-up and other issues delaying the service.
  
* Troubleshoots and resolves potential delivery and pick-up problems before
    they result in service issues
  
* Ensures same-day service on missed pick-ups by managing the routing for all
    routes and tracking Driver movement in the field

III. Qualifications

A.

Required Qualifications

* High School Diploma or G.E.D.
  
* 6 months of relevant work experience with working in a team setting, with the
    ability to communicate to several areas effectively
  
* No experience Multi-tasking in a fast-paced work environment with excellent
    organizational skills.

B.

Preferred Qualifications

 IV.

Physical Requirements

 Listed below are key points regarding physical demands, physical and
 occupational risks, and the work environment of the job. Reasonable
 accommodation may be made to enable individuals with disabilities to perform the
 essential functions of the job.

 Pay:
The expected base pay range for this on-site position is $19.00 - $21.00 .
 This range represents a good faith estimate for this position. The specific
 salary offered to a successful candidate may be influenced by a variety of
 factors including the candidate’s relevant experience, education, training,
 certifications, qualifications, and work location.

 V. Benefits
 At WM, each eligible employee receives a competitive total compensation package
 including Medical, Dental, Vision, Life Insurance and Short Term Disability. As
 well as a Stock Purchase Plan, Company match on 401K, and more! Our employees
 also receive Paid Vacation, Holidays, and Personal Days. Please note that
 benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click
 Apply.

ABOUT WM

 WM ( []) is North America's leading provider of
 comprehensive environmental solutions. Previously known as Waste Management and
 based in Houston, Texas, WM is driven by commitments to put people first and
 achieve success with integrity. The company, through its subsidiaries, provides
 collection, recycling and disposal services to millions of residential,
 commercial, industrial, medical and municipal customers throughout the U.S. and
 Canada. With innovative infrastructure and capabilities in recycling, organics
 and…