Manager, Field Shuttle Operations

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Riverstone Logistics (RLX) is committed to being an honest, reliable, dependable freight forwarding partner. Every day we are focused on fulfilling our Purpose of using our God-given talents and opportunities to love our neighbors, serve our communities, and improve our industry.

RLX provides final mile deliveries through dedicated and network models for various clients across the United States. We love working with new clients that are looking to enhance their customer experience through final mile deliveries.

Headquartered in Charlotte, North Carolina, RLX currently has over 700 employees and is always looking for new employees that demonstrate leadership capabilities and exceptional communication skills to grow with us at our home office as well as client sites across the United States.

The Manager, Field Shuttle Operations oversees shuttle logistics operations associated with the delivery of customer merchandise and ensures all deliveries are completed within an established time frame and meet customer expectations. They will travel daily to their assigned client retail location to ensure compliance with RLX standards and manage relationships with motor carriers and client representatives at the sites.

* This role requires the ability to work onsite at the customer location assigned. Locations that need coverage are as follows:

• Daphnie, AL
• Dothan, AL
• Thomasville, GA

• Customer Focus
• Drive for Results
• Ethics and Values
• Problem Solving
• Functional/Technical Learning
• Managing and Measuring Work
• Timely Decision Making
• Interpersonal Savvy
• Informing
• Dealing with Ambiguity

The essential functions include, but are not limited to the following:

• Responsible for consistently meeting and exceeding client service goals
• Oversee the daily inbound and outbound operations of their location and their various components, ensuring compliance with company, client, local, state, and federal policies and regulations
• Maintains a professional appearance always
• Leverages routing software to ensure that all client deliveries are scheduled and tendered
• Managing and maintaining communication regarding special requests from clients and their customers within their assigned store location
• Identify opportunities to enhance customer experience and operational performance
• Ensures daily meetings with service providers and teams are conducted consistently, ensuring performance rankings are accurate and updated daily, following standard Company operating procedures
• Interpret and share location KPIs with key stakeholders
• Partner with motor carriers to facilitate compliance and delivery capacity as expected by the client
• Responsible for the upkeep and maintenance of all assigned assets, both from RLX and the client
• Conduct daily onsite store audits to ensure client satisfaction with RLX deliverables
• Collaborate with fellow peers on daily functions including work allocation, training, and problem resolution.
• Provide field-driven insights to improve service delivery models
• Promote a culture of accountability, professionalism, and operational excellence
• Performing other work-related duties as assigned

• 1-2 years of last mile distribution, and/or supply chain operations experience
• Must be proficient in Microsoft Office suite, specifically Excel and Power BI
• Ability to learn new technology/software and processes quickly
• Ability to complete work in a timely, accurate, and thorough manner
• Excellent communication and relationship management skills
• Ability to exhibit a professional demeanor when dealing with conflict
• Must have reliable transportation to commute to the workplace and attend client meetings as necessary. This involves traveling to various locations within the specific territory for the…