Dispatcher​/Router Combo

Location: Palmetto

** Remote position to include virtual training

** Benefits Start Day 1

Must live within South Atlantic Market Area - GA, SC, NC

 Flexible Schedule required within operation hours:  2am - 6:30pm ET
 Monday-Friday and some Saturdays

Dispatch, Router, Logistics preferred!

 Strong Computer Competency and Communication skills needed!

I.

Job Summary

 Communicates back and forth with Waste Management Drivers to assist with problem
 resolution while on route for residential, commercial and roll-off lines of
 business. Handles incoming service orders, directs drivers, and resolves service
 issues. Interacts with customers that includes Waste Management customer
 service, sales, and operational staff (i.e. Route Managers, Mechanics etc.).
 Uses Waste Management proprietary software to manage same day ticket routing as
 well as preparing all routes for the next day. Shifts vary with the potential
 for overtime and Saturday hours depending on each Market area dispatch center
 needs. Some travel (up to 15%) may be required to work face to face with sites
 dispatcher is responsible for.

 II.

Essential Duties and Responsibilities
 To perform this job successfully, an individual must be able to perform each
 essential duty satisfactorily. Other minor duties may be assigned.

* Dispatches drivers to calls as they are received, using information on
    customer needs, drivers’ locations and loads, and daily factors to balance
    cost and customer satisfaction.

* Works with sites and the service department to optimize routes based on needs
    of the customer.

* Determines the daily level of driver staffing to provide best mix of
    responsiveness and productivity.

* Assigns routes and service tickets to appropriate drivers throughout the day
    and for the next day; manages and determines route actions and assuring route
    completion.

* Handles fields incoming calls and e-mails from customer service and sales
    department; manages requests for all pick-up or delivery on any container
    movement within the Market area.

* Initiates communication to customers while drivers are on-site/location,
    resolving pick-up and other issues delaying the service.

* Troubleshoots and resolves potential delivery and pick-up problems before
    they result in service issues.

* Ensures same-day service on missed pick-ups by managing the routing for all
    routes and tracking driver movement in the field.

 III. Supervisory Responsibilities
 This job has no supervisory duties.

 IV. Qualifications
 The requirements listed below are representative of the qualifications necessary
 to perform the job.

A.

Required Qualifications

* Education:

High School Diploma or G.E.D (accredited).

* Experience:

Six (6) months of relevant work experience in a team setting,
    with the ability to communicate to several areas effectively.

* Multi-tasking in a fast-paced work environment with excellent organizational
    skills.

B.

Preferred Qualifications

* Computer skills with ability to handle multiple programs and systems and do
    basic connections and troubleshooting.

* Must be able to communicate effectively and professionally via e-mail,
    telephone, and 2-way devices.

* Must have the desire and ability to learn Waste Management proprietary
    software applications.

V. WORK ENVIRONMENT

 Listed below are key points regarding environmental demands and work environment
 of the job. Reasonable accommodations may be made to enable individuals with
 disabilities to perform the essential functions of the job.

* Required to use motor coordination with finger dexterity (such as
    keyboarding, machine operation, etc.) most of the workday

* Normal setting for this job is:
Home Office setting with reliable internet
    connection and a quiet workspace.

 VI. Pay and Benefits
  
 Pay
 The expected base pay rate for this position across the U.S. is $19.00 - $21.00.
 This pay range represents a good faith estimate for this position. The specific
 salary offered to a successful candidate may be influenced by a variety of
 factors including the candidate’s relevant experience, education, training,
 certifications, qualifications, and work location

Benefits
 At…