Specialist, International Logistics

Job Description

Job Family:
Cargo Management

Job Title:

International Logistics Specialist (Richmond)

Location:

Richmond, VA;
This position will follow a hybrid work‑from‑home/office model with a minimum of three days in the office weekly

Role

Summary:

This position is responsible for the successful execution of the Richmond International Logistics Service process. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for customer support by coordinating cargo bookings, resolving logistical challenges for outbound cargo, and providing product and service information.

• Assist with the daily tactical processes that ensure smooth movement of high‑value export cargo moving out of North America.
• Assist with customer inquiries and concerns.
• Troubleshoot and resolve complex challenges involving cargo movement including customs, logistical and technical challenges.
• Document and update customer records based on interactions.
• Develop and maintain a knowledge base of evolving products and services.
• Create and coordinate international bookings for containerized freight.

• Ability to prioritize and multitask
• Critical thinking skills
• Positive and professional demeanor
• Ability to build rapport with clients
• Excellent written and verbal communication skills

• Previous experience in logistics, customer service, sales, or other related fields is a plus
• Gsuite or Microsoft Office experience is required.
• Customs and logistics knowledge is a plus but not required.

0 to 2+ function‑related

Bachelor’s Degree Preferred

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.