Network Carrier Coordinator - Final Mile Delivery

Network Carrier Coordinator

Location: New Albany, OH (Remote position possible)

Pay: $18.00/hr (Full‑time, paid weekly)
Schedule: Monday‑Friday, 9:00am‑6:00pm (8‑hour shift with flexible start and end)

• Support contracted carriers
• Ensure on‑time delivery
• Provide high‑quality customer service
• Coordinate with customers and service providers to meet KPIs
• Print delivery tickets for inbound trucks and fax them to Network Carriers
• Research and update orders on the “Ready to be Scheduled” report; work with Network Carriers to get orders scheduled
• Process Return Authorizations (RAs), RA Clarifications, Pending RAs, Not in iDirect RAs, etc. for all locations
• Manage the Open RA report (monthly)
• Research orders on the “Over 50” report (orders that have a delivery date 50 days old); obtain a POD from the Network Carrier or conduct a customer follow‑up survey, update system for invoicing
• Respond to pending invoice questions from the Network Carrier Invoicing Team
• Validate and update complete dates in iDirect for orders that have a scheduled date
• Assist Operations Supervisor with building return trucks
• Serve as backup for Operations Supervisor’s phone and email
• Provide administrative support to the Compliance Team (if required)

• Performs other duties as assigned

• Operations background (logistics and/or transportation)
• Meets corporate competency model requirements
• Organization skills
• Ability to understand and follow work procedures
• Communication skills (verbal and written)
• Ability to build professional relationships
• Practical learning skills

• Bachelor’s degree preferred
• One (1) year or more years related experience required

• Medical, dental, vision benefits start at 30 days
• 401(k) savings plan with company match
• Discounted employee stock purchase options
• Quality employee discounts that actually save you money on tools, cars, appliances, travel and more
• All major holidays paid and paid time off within your first year
• Up to 12 weeks paid maternity leave

Pay Type: Hourly

Minimum Pay Range: $18.00

Maximum Pay Range: $18.00

Compensation may be influenced by experience, education, location, market data, internal equity. Position may also be eligible for annual bonus, commission, or long‑term incentive plans based on level or type.

Ryder is proud to be an Equal Opportunity Employer and Drug‑Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.