Carrier Services Representative - Mesa, AZ

Benefits

Competitive pay

• Medical, dental, and vision benefits with employer HSA contributions (US) and FSA options (US)
• Immediately vested 401K (US) or RRSP (Canada) with company match
• Paid Vacation, Personal, and Sick Time
• Paid maternity and paternity leave (US)
• Employer‑paid short‑term disability, long‑term disability, life insurance, and AD&D (US)
• Robust Employee Assistance Program
• Employer paid Leap into Service Day to volunteer
• Tuition Reimbursement for eligible programs
• Opportunities to expand your skill set and share your knowledge across a publicly traded, global organization

Hybrid employee based out of our Mesa, AZ office, with a combination of in‑office and remote work.

• Respond to daily phone calls and emails from carriers regarding load status and issues
• Monitor delayed loads and proactively obtain updates to ensure timely and safe delivery
• Research carrier concerns, review prior correspondence, and coordinate with the appropriate internal teams for resolution
• Document all carrier interactions and load updates accurately in company systems
• Support carriers in learning how to independently manage and update their loads
• Maintain knowledge of company procedures, products, and services
• Escalate carrier issues requiring additional attention to management
• Assist in monitoring team workflows to ensure documentation and load notes are properly entered

• High School Diploma or GED required
• 1–3 years of experience in customer service, transportation, logistics, or a related support role
• Experience communicating professionally via phone and email
• Ability to manage multiple tasks and prioritize effectively in a fast‑paced environment
• Strong organizational skills with high attention to detail
• Ability to work independently with solid problem‑solving and decision‑making skills
• Clear and professional verbal and written communication skills
• Ability to build and maintain effective working relationships with coworkers, supervisors, and vendors

• Auction or vehicle transportation industry experience
• Experience working with carrier or logistics management systems
• Basic knowledge of Google Workspace (Docs, Sheets, Gmail)

OPENLANE is an equal opportunity employer and a drug‑free workplace.