Breakdown Coordinator; Cox Fleet

Job Overview

Dispatcher II – breakdown coordinator responsible for coordinating and managing fleet operations at Cox Automotive. The role ensures vehicles are maintained and repaired promptly across a 24/7/365 schedule, and operates in a flexible work environment that can include remote work within the specified city, state, or region.

• Assess and assign all open events.
• Verify proper authorization has been obtained to dispatch the event.
• Assign the appropriate and nearest service provider to make requested repairs.
• Advise the customer of the estimated time of arrival and follow instructions according to their requirements.
• Inform supervisor on duty of any delays with the service provider’s estimated time of arrival or problems with repairs.
• Address problems and customer inquiries as they arise.

• Minimum:
  High school diploma or GED and 3 years of experience in a related field (dispatching for breakdown and/or tire, medium to heavy‑duty vehicle maintenance). A different combination such as an advanced degree or certification in a related discipline (Medium/Heavy Duty Truck Technology) or 5 years of experience is also acceptable.
• Proactive problem solver with strong knowledge of dispatching and multitasking.
• Preferred:
  Degree in a related discipline or additional industry experience.
• Availability to work flexible shifts in a 24/7/365 environment, including weekend, evening, and overnight shifts.
• Current authorization to work in the United States without visa sponsorship.

Competitive hourly wages ($18.17–$27.31 per hour with potential for commission or incentive programs). Additional benefits include comprehensive healthcare options, a 401(k) retirement plan with company match, paid time off, parental leave policies, and additional perks such as pet insurance and employee discounts.

Pre‑employment drug testing is required. The position does not currently administer a drug test for marijuana.

Flexible schedule with 24/7/365 coverage. Shifts include weekend, second (evening/night), and third (overnight) shift as required.

Cox is an Equal Employment Opportunity employer – all qualified applicants/employees will receive consideration for employment without regard to age, race, color, religion, creed, national origin, ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship (EOE, including disability/vets).