SUV Tour Driver

Job Purpose / Objective

This position is responsible for delivering high‑quality, personalized transportation and tour services. You will interact with visitors throughout the tour, sharing captivating facts and stories about the beautiful island, ensuring the safety and comfort of clients, providing engaging tour experiences, and representing Roberts Hawaii with professionalism and courtesy.

Position: SUV Tour Driver
Pay: Up to $19 per hour
Department: Tours and Transportation
Reports to: General Manager
Status: Non‑Exempt

• Daily Duties:
  • Documentation:
    Ensure all required driver documents are current and comply with DOT regulations.
  • Customer Service:
    Greet clients warmly and professionally, maintaining a high standard of personal appearance.
  • Pre‑Trip Responsibilities:
    • Conduct a thorough pre‑trip inspection of the SUV, completing the Driver’s Inspection Report.
    • Address any maintenance or safety issues immediately.
    • Manage vehicle fueling, record fuel usage, and perform regular cleaning of the vehicle.
    • Coordinate with Dispatch Operations regarding any route or schedule changes, obtaining necessary approvals for deviations.
  • Uniform and IDs:
    Maintain a clean, professional uniform and ensure that all required IDs are always worn.
• On‑Run Responsibilities:
  • Provide personalized and engaging tours, sharing knowledge about local attractions, landmarks, and points of interest.
  • Assist clients with special needs, including securing wheelchairs or other assistance devices as required.
  • Execute pick‑ups and drop‑offs efficiently and according to schedule.
  • Handle luggage, including labeling and loading as necessary, ensuring it is secure and organized.
  • Maintain accurate records of passenger counts, changes, and destinations, reporting to Dispatch as needed.
  • Deliver an exceptional tour experience, ensuring client satisfaction and comfort throughout the journey.
• After‑Run Responsibilities:
  • Perform a post‑trip inspection of the vehicle to ensure it is in good condition.
  • Refuel and clean both the interior and exterior of the vehicle.
  • Complete necessary paperwork, including Vehicle Accident Reports and trip sheets, following company procedures.
  • Report any issues or incidents to Dispatch and management promptly.

• Age Requirement:
  Minimum 21 years old.
• Local Knowledge:
  Familiarity with local streets, landmarks, and attractions.
• Language
  
  Skills:
  
  Able to read, speak, and understand English.
• Documentation:
  • Hawaii Driver History Record.
  • PUC (Physical Examination, Medical Clearance Card).
  • Valid Driver’s License (CDL A or B with P endorsement preferred but not required).
• Mathematical Ability:
  Ability to perform simple math functions, including counting and simple calculations.
• Customer Service
  
  Skills:
  • Ability to work under pressure and manage tight schedules.
  • Strong interpersonal skills with expertise in handling diverse and complex customer interactions.
  • Adherence to company policies and regulations, including Substance Abuse and DOT guidelines.
  • Ability to provide informative and engaging tours, adapting to client interests and needs.
• Professionalism:
  Demonstrates a high level of professionalism, punctuality, and reliability.

• Must be able to stand, walk, and sit for sustained periods.
• Medium exertion:
  Up to 50 pounds of force occasionally and/or 20 pounds of force frequently, and/or 10 pounds of force frequently to move objects.
• Stooping, kneeling, climbing, reaching, pushing, pulling, and lifting for extended periods.
• Expressing or exchanging ideas using spoken word; must convey detailed instructions accurately.
• Ability to receive detailed information through oral communication and make fine discriminations in sound.
• Visual acuity required to operate and repair equipment.
• Work may occur both inside and outside; environment may include exposure to heat.
• May involve exposure to fumes, odors, dust, mists, and gases.
• Some remote work may be necessary.

Reasonable accommodation will be made to enable qualified individuals with disabilities to perform the essential functions of this position.