LTL Operations Specialist

Job Title

Coordinate and manage daily LTL shipments, including scheduling pickups and deliveries

Track and trace shipments, providing updates to customers and internal stakeholders

Monitor shipment performance and proactively resolve service failures before they impact customers

Resolve exceptions such as delays, damages, or lost freight in a timely manner

Ensure accurate documentation, including bills of lading, proof of delivery, and other inspection documents when applicable

Audit carrier invoices for accuracy, identify discrepancies, and file billing disputes to ensure proper cost recovery

Assist in process improvement initiatives and system optimizations

Required

3+ years of experience in LTL Freight, logistics, or transportation operations

Strong understanding of LTL carrier networks, pricing structures, and service levels

Proficiency in transportation management systems (TMS) and Google Workspace

Excellent problem solving skills

Excellent communication skills — able to present data and recommendations to senior leadership clearly

High attention to detail and ability to manage multiple priorities in a fast-paced environment

Demonstrated team player mindset with the ability to collaborate effectively across departments

Nice to Have

Experience with other service levels and modes - including white glove and full truckload

Familiarity with freight audit and payment processes

Background in supply chain finance or transportation accounting

Fully remote work environment

Competitive base salary commensurate with experience. $45k-50K

Performance-based bonus tied to divisional margin and operational KPIs

Health, dental, and vision insurance

PTO and paid holidays

Cloud Trucks is a virtual trucking carrier in the multi-billion dollar trucking space. Core to this industry are over 3.5M truck drivers. They move more than 70% of all goods transported around the U.S., yet operate in a highly fragmented industry with huge opportunities for products, services and automation. We strive to deliver solutions that help truck drivers operate with much greater efficiency, increase their revenue, and offload business complexity.

We are looking for uniquely exceptional people to join us on our journey as we massively scale into an industry-defining business.

We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.