Officer, Delivery Services; Urban Planning; Richmond

Job Description

The Officer provides safe and cost‑effective delivery mode and addressing solutions for Canada Post and its customers for a designated area of regional operations.

This includes providing guidance, direction and controls during the planning and implementation of all recent and updated delivery services.

• Monitors growth projections in designated communities and develops addressing and delivery plans.
• Maintains ongoing communication with the Officer, Standard Operating Equipment Maintenance to advise them of projections so they can realign plans for street furniture and associated equipment maintenance.
• Works with municipal planning officials and real estate developers to understand their issues and priorities, and represents those of Canada Post.
• Ensures Canada Post's requirements are built into plans for all construction.
• Develops and delivers or participates in presentations on proposed new delivery services to municipal authorities and the general public.
• Plans and manages the implementation for new points of call, including assigning addresses and delivery modes, and transfer points while mindful of safety, cost‑effectiveness and public concerns.
• Establishes site locations, street furniture and equipment needs, and oversees logistics of new site installations.
• Works with contractors and suppliers to ensure high quality and timely completion of work.
• Inspects work and certifies completion for new site installations.
• Plays a local lead role for national delivery service projects, managing change within Canada Post, and with contractors, customers and government officials.
• Addresses changes, logistics planning for equipment conversions, communications and implementation.
• Projects professional service standards and ensures customer experience is a priority when investigating and resolving service issues and complaints.
• Stays current with Corporate Address and Delivery Planning policies, and works to educate local postal officials on addressing and delivery procedures, reporting compliance, and roles and responsibilities.
• Mentors and coaches Delivery Planners to further their professional development in Addressing and Delivery Services.
• Provides first‑level Address Management System, MIS and other delivery systems expertise to support regional operational planning and problem solving.
• Ensures the timely update and integrity of data in these systems, and provides advice and guidance on their use.
• Gathers data on municipal and commercial business and development plans and projects and provides input to the operational planning process.

Canada Post values and behaviours:
Trust, Respect and Deliver. Our behaviours include:
Make the call, Know the destination, Deliver for others, Ignite our pride; embody our values, bringing them to life and guiding our actions. We are committed to living these values and practicing these behaviours every day.