Logistics Carrier Customer Representative

Job Description

Job Overview

As a Logistics Carrier Customer Representative and become a vital link in the supply chain! In this energetic role, you will manage carrier relationships, coordinate transportation logistics, and ensure seamless communication between clients, carriers, and internal teams. Your proactive approach will drive efficiency, foster strong customer partnerships, and support the smooth flow of freight across various modes of transportation. This position offers an exciting opportunity to develop expertise in transportation management systems, trade compliance, and logistics sales while delivering exceptional customer service.

Shift: 1st M-F (8:00am-5:00pm) / Pay: $18.00-$20.00

Once hired on, work from home once a week and participate in profit sharing.

Responsibilities

• Develop and maintain a book of business by generating leads, prospecting new carriers, and growing existing accounts.
• Source, qualify, and onboard reputable carriers to cover customer freight at competitive rates.
• Negotiate pricing and contracts with shippers and carriers to maximize margin while providing market-competitive service.
• Book loads, schedule pick-ups and deliveries, and coordinate daily with carriers and drivers.
• Track and trace shipments, provide proactive status updates, and resolve in-transit issues or service failures.
• Maintain accurate shipment, rate, and communication records in the TMS/CRM.
• Stay current on freight markets, lanes, and capacity trends to advise customers and price freight effectively

Experience

• High school diploma or GED required.
• 1–2+ years of freight brokerage, carrier sales, or transportation/logistics experience strongly preferred.
• Proven success in building long-term customer relationships.
• Strong negotiation, problem-solving, and time-management skills.
• Comfortable working in a metric-driven environment with daily/weekly load and margin goals.
• Proficient with computers, web-based TMS, email, and load boards (e.g., DAT, Truckstop).

With over 25 years of experience, SITE Staffing, Inc. is the staffing agency of choice for Milwaukee and the surrounding area. Employees trust us because they know we will match them with real opportunities at great organizations. Whether you are looking for a temporary assignment or a permanent position, we are here to help you reach your employment goals. At SITE Staffing we value diversity and are proud to be an equal opportunity employer.

We have been awarded the “Five Star Invest in Vets” employer rating by the Wisconsin Veterans Chamber in recognition of our commitment to hiring, training, and retaining veterans, service members, and military spouses. We are an accredited member of the Better Business Bureau with an A+ rating, and we are the 2019 recipient of the BBB’s Torch Award for Ethics.

With over 25 years of experience, SITE Staffing, Inc. is the staffing agency of choice for Milwaukee and the surrounding area. Employees trust us because they know we will match them with real opportunities at great organizations. Whether you are looking for a temporary assignment or a permanent position, we are here to help you reach your employment goals. At SITE Staffing we value diversity and are proud to be an equal opportunity employer.

We have been awarded the “Five Star Invest in Vets” employer rating by the Wisconsin Veterans Chamber in recognition of our commitment to hiring, training, and retaining veterans, service members, and military spouses. We are an accredited member of the Better Business Bureau with an A+ rating, and we are the 2019 recipient of the BBB’s Torch Award for Ethics.