Dispatcher, Transportation

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Full Time Clerical Kalispell, MT, US

3 days ago Requisition

Salary Range: $25.00 To $29.00 Hourly

About Us

Founded in 1953, Coleman Oil Company has been a trusted fuel distributor serving the Pacific and Inland Northwest for more than 70 years. Headquartered in Lewiston, Idaho, the company has built a strong reputation for safety, operational excellence, exceptional customer service, and community involvement. Under three generations of family leadership, Coleman Oil expanded its network of fuel terminals and distribution facilities throughout the region before joining the North Star Energy family of companies in 2025.

Today, Coleman Oil is part of a family of operations that includes City Service Valcon  (CSV), a respected regional energy provider with roots dating back to 1932, and Sunset Mart, a network of 12 fuel stations/convenience stores serving communities across Idaho and Washington. Together, these companies deliver a comprehensive range of energy solutions, including wholesale and retail fuels, aviation fuel, propane, cardlock services, lubricants, bulk fuel delivery, and retail convenience offerings.

Serving customers across the Northwest, we support a wide range of industries and communities with a shared commitment to safety, reliability, service excellence, and local partnerships.

About the Role

The Dispatcher is responsible for coordinating the end-to-end dispatch and transportation of petroleum products throughout the Pacific Northwest. This role manages inventory, load planning, sourcing decisions, scheduling, dispatching, and troubleshooting to ensure safe, efficient, and cost-effective fuel deliveries. The Dispatcher works closely with customers, drivers, suppliers, and internal teams to provide exceptional customer service while supporting daily operations, rail product movements, and supply transit activities.

Success in this role requires strong problem-solving skills, attention to detail, the ability to thrive in a fast-paced environment, and a collaborative approach to maintaining reliable service across multiple regions. Cross-training and teamwork are essential, as each specialist supports business continuity and operational excellence throughout the logistics network.

Work location will be Lewiston,  Kalispell, MT.

New dispatchers are required to work from the office full-time during their training period, which is a minimum of 90 days. After the training period, eligibility for a partial remote work arrangement will be determined at the manager’s discretion. However, day dispatchers will be required to work in the office at least one day per week, with additional in-office days preferred.

Shifts:

During training
- Monday to Friday from 8:00 am to 5:00 pm / After training
- Wednesday to Saturday from 7:00 am to 5:00 pm

What You'll Do

• Accurately processes customer orders for delivery and/or pick-up loads received by phone, email or fax according to Coleman Oil dispatching procedures. Provides accurate, timely information to transport drivers regarding each customer’s deli very.
• Enter and review schedule, loads and carrier volumes.
• Provide delivery solutions to maximize efficiency and volume.
• Predetermine customers' fuel needs through transportation software and/or tank monitoring system and customer account notes.
• Communicate detailed account orders both verbally and electronically to appropriate team members and/or common carrier. Check for understanding with drivers to ensure accuracy of order details, special instructions and delivery times
• Review and audit pricing and allocations prior to dispatching to City Service Valcon  driver or carrier for anticipated price changes. Collaborate with customers and adjust as needed. If adjustment places customer in danger of a run-out, call the customer directly to discuss directions.
• Collaborate with the sales team and drivers to resolve delivery issues quickly.
• Provide customer and driver feedback to the sales team regarding pricing, billing or delivery concerns.
• Collaborate with accounting to gather appropriate driver paperwork; answers questions on delivery to assist in prompt and accurate billing.
• Collaborate with other dispatchers to assure a smooth transition of information regarding orders, facility issues, driver or maintenance activity. Communicates any cross geographical or function deliveries to maximize CSV resources.
• Other duties as assigned.

Skills and Experience

• High School diploma, GED or equivalent in experience
• A minimum of 2 years’ experience dispatching commercial vehicles
• A minimum of 3 years’ experience providing exceptional customer service
• Strong analytical, problem-solving, and decision-making skills with the ability to assess situations quickly, identify alternatives, and implement effective solutions.
• Excellent organizational skills with the ability to manage multiple…