International Logistics Specialist- Export Notification

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Ocean Network Express

Custom Field 1: USA - Boise

Salary Range:$50,000.00
to$56,000.00

Boise, ;
This position will follow a hybrid work-from-home/office model with at least three days in the office weekly

Responsible for the successful execution of the Export Notification process. Required to follow policies and procedures to provide an optimal level of customer service. Responsible for broken route updates, booking adjustments as per Space/Marketing direction, change of destination requests and problem resolution. The incumbent will report directly to the Supervisor, Service Operations, Cargo Management.

Logistics Specialist Task Fulfillment

• Troubleshoot and resolve complex challenges involving cargo movement including but not limited to: schedule deviations, route changes, space challenges and broken routes.
• Handles situations that may require adaptation of response or extensive research according to situational needs.
• Requires advanced problem-solving
• Assess customer needs and suggest/promote alternative options
• Research and respond to routine/non-routine customer issues/problems and make recommendations for solutions to nonstandard issues.
• Proactively pursues continuous improvement
• Apply knowledge, procedures, and good judgment in daily decision-making

Ability to remain calm and make clear reasoned decisions under pressure and able to adapt to fast-changing situations

• Strong written and verbal communication, ability to work with multiple departments within ONE NA to resolve issues
• Strong Data handling and Analytical reasoning skills
• Strong Critical thinking skills
• Adapts to change and prioritizes for high-end results
• Responsive, dependable and follow through
• Ability to work as a team player as well as independently
• Strong analytical skills to clarify problems and opportunities for improvement of ONE’s processes and service levels.
• Ability to multi-task
• Positive and professional demeanor
• Excellent written and verbal communication skills
• Strong interpersonal skills

• Attention to detail and accuracy
• Provides exceptional service to both internal and external customers with accuracy, efficiency and effectiveness
• Responds to customers clearly, accurately, and timely in a caring manner
• G Suite and Microsoft office experience

0 to 2+ function-related

Bachelor’s Degree Preferred

Ocean Network Express provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

ONE NA follows a hybrid work schedule requiring employees to work 3 days in the office (i.e. Tuesday, Wednesday, Thursday) and 2 days remote each week.

Salary commensurate with experience means your pay will be directly proportional to your background, skills, and qualifications.

What we offer:

Opportunities available with hybrid working arrangements

Total rewards package including medical, dental, vision, life insurance, short-term and long-term disability, 401K plan

About Ocean Network Express (ONE)

Ocean Network Express (ONE) was incepted on July 7, 2017, following the liner service integrations of Kawasaki Kisen Kaisha (“K” LINE), Mitsui O.S.K. Lines (MOL) and Nippon Yusen Kaisha (NYK). The new entity functions from its global headquarters in Singapore, supported by regional headquarters in Hong Kong, Singapore, the United Kingdom, the United States, and Brazil. ONE is the world’s sixth-largest container carrier with a fleet size of approximately 1.91 million TEU.

Operating more than 240 vessels, it offers an expeditious and reliable international network of over 130 services to 120 countries and beyond. ONE is a member of the Premier Alliance, a global ocean carrier consortium.