DFW Shuttle Supervisor NON-CDL

Operations Overview

The Shuttle Supervisor NON-CDL Helps tooversee the operations of a location(s), under the direction of the Operations Managerto ensure 24/7 professional shuttle management. As a company devoted to promoting an employee-focused servant leadership culture, the Shuttle Supervisor NON-CDL will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location(s).

The Shuttle Supervisor NON-CDL Helps tooversee the operations of a location(s), under the direction of the Operations Managerto ensure 24/7 professional shuttle management. As a company devoted to promoting an employee-focused servant leadership culture, the Shuttle Supervisor NON-CDL will support the programs and initiatives originating from our home office and help to support the individual needs of their operational teams throughout their assigned location(s).

• Lead, direct, and develop the shuttle team at Dallas Fort Worth Airport (DFW).
• Supervise and direct the activities of on-site shuttle employees.
• Identifying high potential employees to support the organization’s continued growth.
• Ensure drivers drive the proper routes and provide appropriate customer service while keeping on schedule.
• Responsible for executing plan for the opening of newly assigned routes by client when requested.
• Assist management in delivering requirements outlined within the contractual agreement.
• Complete daily, weekly, monthly, and annual operational reports as required.
• Provide feedback to management about employee performance and concerns.
• Implement and complete other projects, programs, and initiatives that may arise from the operation of assigned location.
• Communicate effectively with all required entities regarding operational emergencies.
• Organize and supervise irregular and/or unanticipated peak business operations as required.
• Additional related duties as assigned.

• CDL with passenger endorsement preferred, not required
• Must have medical endorsement

High School Diploma or equivalent and/or equivalent work experience.

• Must have experience working and supervising a shuttle program.
• Experience with DOT compliance is preferred.
• Experience with the regular maintenance and 45 day inspections of the shuttle program preferred but not required.
• 1+ years in supervisory role preferred.
• Proficiency with Excel, Word, Power Point and general Microsoft Office applications as well as dispatch and other transportation-related software/applications.
• Schedule flexibility in order to meet operational needs.
  
  This will require occasionally working outside of regularly scheduled hours.

• Ability to seek improvement and create an environment of idea sharing and creative problem solving.
  
  Ability to encourage open expression of ideas and opinions.
• Strong customer service skills and abilities.
• Ability to de-escalate situations with difficult customers.
• Ability to be approachable and facilitate coaching conversations with employees and managers. Ability to mitigate and lead others to overcome challenges (Never Ever Give Up Attitude).
• Strong ability for problem-solving.
• Excellent teambuilding and interpersonal skills.
• Ability to work independently and multi-task.
• Ability to communicate professionally and effectively with all levels of the organization.
• Ability to interpret policies, procedures, and standard business practices.
• Demonstrates a sense of urgency and timeliness.

• Able to work in the elements – heat, wind, snow, rain, etc.
• Ability to lift, push and pull at least 50 pounds.
• Ability to stand, walk, and run for extended periods of time.
• Ability bend, stoop, squat, and lift…