Inbound Coordinator

Inbound Operations Coordinator

We are hiring for an Inbound Operations Coordinator!

The Inbound Coordinator will manage the central inbound vendor inbox, which serves as the primary communication channel for over 450 active vendors. This role involves handling ASN status, inventory discrepancies, and inventory inquiries. This position in a work from home position but must be comfortable traveling to a few sites.

• Triage and resolve inbound exceptions promptly, including misdirected cartons, incorrect barcodes, quantity discrepancies, missing labels, and transit damage claims.
• Coordinate between warehouse sites, third-party operations managers, and vendors to ensure exceptions are investigated and closed with clear root-cause documentation.
• Act as the liaison between the company and its eight fulfillment center sites, tracking inbound appointment activity, escalating delays, and flagging risks before they become problems.
• Monitor vendor compliance issues across the network, triggering escalation workflows and initiating chargebacks for repeat violations to ensure accountability is maintained systematically.
• Track and report on key inbound KPIs such as exception rates, vendor compliance scores, and exception resolution cycle times.
• Maintain SOPs and documentation for vendor-facing processes, ensuring materials remain current as policies evolve.
• Identify patterns in inbound exceptions and escalate systemic issues like recurring vendor errors or site-specific problems to relevant teams with clear data.

• Experience in shipment, record keeping, warehouse inventory, logistics, and logistics management.
• Proficiency in vendor management and vendor relationship maintenance.
• Understanding of e-commerce and warehouse management systems (WMS).
• Ability to track key performance indicators (KPIs) in warehouse shipping.

• 2–4 years of experience in logistics, supply chain operations, vendor management, or a closely related field.
• Strong organizational skills with the ability to manage a high volume of concurrent tasks and communications effectively.
• Excellent written communication skills to professionally engage with over 450 vendors.
• Comfort with data, including working in spreadsheets, pulling reports, and identifying patterns independently.

Join a dynamic team that values accountability and systematic problem-solving. Experience a supportive work environment where professional growth is encouraged, and your contributions are valued. Benefit from opportunities to liaise with multiple fulfillment centers and a vast network of vendors.

Work in a fast-paced environment that requires collaboration with warehouse sites, vendors, and operations managers. Expect to handle a high volume of communications and tasks with efficiency. The role involves both desk work and liaison activities across various fulfillment centers, ensuring a varied and engaging work experience.

This is a Contract position based out of Middletown, PA.

The pay range for this position is $30.00 - $40.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a hybrid position in Middletown, PA.

This position is anticipated to close on Jul 31, 2026.