Accounts Receivable Specialist

The Accounts Receivable Specialist manages all aspects of accounts receivable transactions, including payment application, bank reconciliations, monthly close activities, and process improvement. This role ensures accurate and timely recording of customer payments, supports audits and special projects, and plays a key part in maintaining strong financial controls and an excellent experience for internal and external stakeholders.

• Apply all customer payments, including ACH, wire transfers, credit cards, and checks, into the accounting system accurately and in a timely manner.
• Manage the full credit card process, including entering and updating monthly subscriptions, adjusting payment amounts, updating expiration dates, and addressing declines.
• Complete bank reconciliations for all accounts receivable transactions, including ACH, credit card, and check payments.
• Research and resolve issues related to chargebacks, declines (ACH, credit card, NSF), and short payments to ensure accurate customer accounts.
• Execute the monthly accounts receivable close process, including closing the AR module and completing AR reconciliations.
• Review existing accounts receivable processes and procedures and provide suggestions for improvement and automation.
• Support audit requests by preparing and providing accounts receivable documentation and responding to information inquiries.
• Assist with special projects related to accounts receivable and finance as needed.
• Maintain and update the Accounts Receivables manual to ensure procedures are current and clearly documented.
• Serve as a backup to Collections staff, supporting collection activities when required.
• Handle escalated calls from sellers, lenders, field personnel, and Customer Care, resolving accounts receivable-related issues professionally and effectively.

• Minimum of 2 years of experience in accounts receivable.
• Hands-on experience posting customer payments, including ACH, credit card, and check transactions.
• Proficiency in bank reconciliations for accounts receivable activity.
• Experience with month-end close processes related to accounts receivable.
• Strong Microsoft Excel skills, including VLOOKUP and pivot tables.
• Solid understanding of accounting principles as they relate to accounts receivable.
• Ability to research and resolve payment discrepancies, chargebacks, and declines.
• Strong attention to detail and accuracy in financial data entry and reconciliation.
• Effective verbal and written communication skills for interacting with internal teams and external stakeholders.

• Experience working with lending solutions, financial institutions, auto dealers, retailers, or medical providers is beneficial.
• Familiarity with indirect lending, consumer loan origination, point-of-sale, online marketplace, analytics, marketing and CRM, auto shopping, or business process outsourcing is a plus.
• Background in environments focused on growth, operational efficiency, exceptional customer experiences, and consumer protection is advantageous.
• Ability to contribute to process improvement and automation initiatives within accounts receivable.
• Comfort working in a fast-paced, innovative financial technology environment.

This is a full-time, office-based role with a standard Monday through Friday schedule, typically from 8:00 a.m. to 5:00 p.m. The position operates in a professional financial services and technology environment that emphasizes innovation, operational efficiency, and exceptional customer experiences. You will work with accounting and financial systems, Microsoft Excel, and related tools, collaborating closely with collections, customer care, and…