Continuous Improvement Administrator

Job Description

At Heritage Grocers Group, how we work is defined by shared values that include absolute integrity, respect, and collaboration. However, it s more than that; it s smart and highly driven people united in purpose to serve one another.

Bring your energy and unique perspective and you ll have the opportunity to grow with us professionally, personally, and financially. You will be part of a team that genuinely cares about helping you succeed, and you will work alongside talented colleagues, while making a difference in our communities.

The Continuous Improvement Administrator provides administrative, communication, and program coordination support to the Continuous Improvement department and its business partners. This position administers key communication platforms, coordinates company programs, maintains accurate operational information and records, and supports departmental initiatives and projects.

The position serves as a key administrative liaison among the Continuous Improvement team, Support Center departments, store operations, vendors, and other stakeholders. The Continuous Improvement Administrator is expected to demonstrate strong organizational and communication skills, attention to detail, effective follow-through, and the ability to manage multiple priorities in a fast-paced, changing environment.

The essential duties and responsibilities of this position include, but are not limited to, the following:

• Coordinate and administer company communication platforms and channels, including SharePoint, Operations Support email, Work Jam, and other communication tools used by the organization.
• Coordinate the distribution of operational communications to stores and appropriate business partners.
• Review communications for completeness, accuracy, formatting, translation needs, and appropriate distribution prior to release.
• Draft, post, and maintain internal communications across designated platforms.
• Maintain organized communication calendars, records, files, and supporting documentation.
• Monitor shared communication channels and coordinate responses, follow-up, or escalation to the appropriate department or business partner.
• Support the implementation and administration of new communication tools, applications, and processes.
• Partner with internal departments to help ensure communications are timely, clear, consistent, and appropriately distributed.

• Administer and coordinate the company s uniform program in accordance with established guidelines and procedures.
• Serve as a primary administrative point of contact for stores and business partners regarding uniform program questions and requests.
• Coordinate uniform ordering, distribution, replacements, and other program-related activities.
• Coordinate the ordering and distribution of employee name tags.
• Maintain accurate program records, order information, and supporting documentation.
• Provide training and guidance to stores and business partners regarding established uniform program processes and procedures.
• Partner with vendors and internal stakeholders to resolve ordering, fulfillment, and other program administration issues.
• Identify recurring issues and opportunities to improve program administration and efficiency, and elevate recommendations to department leadership as appropriate.

• Maintain and regularly update store contact lists, distribution lists, departmental records, and other operational reference materials.
• Coordinate office and administrative supply ordering and distribution for the department and team member programs.
• Provide administrative and coordination support for Continuous Improvement initiatives, pilots, programs, and special projects.
• Track project activities, action items, documentation, deadlines, and other administrative requirements.
• Review and approve invoices within established authority and procedures, and coordinate the resolution of discrepancies with appropriate internal or external partners.
• Provide administrative support for manager bonus program workflows, including coordination, tracking, documentation, and stakeholder communication.
• Coordinate bulk gift card sales for external customers, including order processing, documentation, communication, and coordination with applicable departments.
• Schedule meetings, prepare materials, organize documentation, and provide related administrative…