Manager, Customer Contracts, Legal Services

Location(s):

United States of America

Atlanta

00% - 25%

No

March 10, 2026

The Manager, Customer Contracts & Legal Services is a strategic, customer-facing legal professional responsible for end‑to‑end customer contracting across the NAOU Food service On‑Premise, and Retail organizations. This role is critical to enabling business growth, accelerating deal velocity and managing commercial and legal risk. This position serves as a trusted business partner to Sales leadership and cross‑functional stakeholders, with a strong mandate to modernize and continuously improve contracting processes through technology, data and scalable solutions.

This role is to replace an existing vacancy

• Own and manage the full lifecycle of customer contracts, from drafting and negotiation through execution, for a high volume of complex, multimillion dollar agreements

• Serve as the primary negotiator for customer contracts, working directly with customers’ legal and business teams

• Resolve commercial and legal issues by applying sound judgment, strong business acumen and a deep understanding of customer relationships

• Partner closely with Sales leaders to shape negotiation strategy, balance risk and reward and drive practical, business-oriented solutions

• Escalate matters to attorneys only in the most complex or high‑risk situations

• Act as a key advisor to Sales and Finance teams on contract structure, risk mitigation and compliance with company standards

• Collaborate cross‑functionally to align contract terms with pricing, financial models and operational realities

• Research, analyze and prepare communications related to contractual rights, obligations, disputes and potential breaches

• Lead the evolution of customer contracting processes, leveraging technology to improve efficiency, consistency and transparency

• Own and optimize legal templates, playbooks and standard terms to support scalable contracting

• Use data and metrics to identify improvement opportunities and drive continuous optimization

• Champion change management and adoption of new tools and processes across Sales and Legal stakeholders

• Develop and deliver training for Sales teams and legal colleagues on contracting best practices, key legal concepts and negotiation strategies

• Create practical guidance materials (playbooks, FAQs, decision trees) to enable self‑service where appropriate and accelerate deal execution

• 5+ years of experience required (10+ years strongly preferred) in a transactional paralegal, contracts manager or equivalent commercial contracting role

• Demonstrated experience independently managing complex, high-value customer contracts with limited attorney oversight

• Prior experience within the Coca‑Cola System strongly preferred

• Strong commercial judgment and negotiation skills, with the ability to balance legal risk and business objectives

• Proven ability to influence and advise senior stakeholders in a fast‑paced, customer‑driven environment

• Clear, concise communicator with strong written and verbal skills

• Innovative, process‑oriented mindset with a passion for leveraging technology to improve how legal services are delivered

• Comfortable driving change, standardization and adoption across stakeholder groups

• Bachelor's degree or associate degree with a Paralegal Studies Certificate from an ABA approved program

• Our portfolio represents over 250 products with some of the most iconic and innovative brands in the world, including Coca‑Cola, Simply, Fairlife and Topo Chico.

• We work with an expansive and diverse group of customers, including retail & grocery stores, theme parks, movie theatres, restaurants, and many more each day.

• A collaborative, inclusive environment where your ideas are valued, innovation is encouraged, and continuous improvement is part of the culture.

The Coca‑Cola Company will not offer sponsorship for…