Regional GT Manager

• Lead and manage all Graphic Technical Center operations and personnel within the assigned region.
• Develop performance expectations, conduct performance reviews, and manage coaching, development, and corrective action in partnership with Human Resources.
• Maintain staffing levels to meet contractual obligations and customer requirements.
• Develop, implement, and standardize operating procedures that support quality, safety, and operational excellence.
• Monitor regional customer KPIs, identify improvement opportunities, and implement corrective actions.
• Promote a strong safety culture through employee engagement, training, hazard identification, and HSE initiatives.
• Coordinate urgent and unforeseen Graphic Technician coverage across customer locations.
• Partner with Commercial teams to ensure customer commitments and service expectations are achieved.
• Support SAP, supply chain, inventory, and purchasing initiatives that improve efficiency and reduce costs.
• Lead obsolete and return ink inventory reduction programs.
• Partner with customers to resolve service issues, complaints, and product-related concerns.
• Manage overtime, scheduling, and vacation planning while balancing customer coverage and cost control.
• Maintain regional equipment inventories and support capital equipment requests.

• High school diploma or equivalent required; associate's or bachelor's degree in a technical, manufacturing, or business-related field preferred.
• 3-5 years of leadership experience in a manufacturing, printing, ink, or production environment.
• Strong knowledge of ink management, color matching, inventory control, and quality systems.
• Proven ability to lead, coach, and develop employees.
• Strong troubleshooting, problem-solving, and decision-making skills.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Office and ERP/inventory management systems.
• Ability to manage multiple priorities in a fast-paced, customer-focused environment.
• Ability to travel extensively throughout the assigned region.

Demonstrates strong leadership in managing operations and personnel within a manufacturing or production environment, with a focus on quality, safety, and customer service. Proficient in ink management, inventory control, and implementing operational improvements to enhance efficiency.

• Leadership Experience
• Ink Management
• Inventory Control
• Customer Service Skills
• Microsoft Office Proficiency

• Ink Management
• Color Matching
• Inventory Control
• Quality Systems
• Troubleshooting
• Problem-Solving
• Decision-Making

• Coaching
• Communication
• Customer Service

• Manufacturing
• Printing
• Production
• HSE Initiatives
• Operational Excellence

• ERP Systems
• Inventory Management Systems