Outcomes Analyst

Easterseals Southern California transforms lives every day. For over a century, Easterseals has championed inclusion and independence—delivering essential services like early childhood programs, autism services, employment and independent living support to more than 29,000 people each year. Through advocacy and education, we break barriers and create opportunities for the one-in-four Americans with disabilities.

Join Easterseals Southern California as an Experience & Outcomes Analyst and help turn meaningful data into insights that improve experiences for associates, customers, and the people we serve. In this role, you’ll support the measurement, analysis, and reporting of engagement, customer success, service excellence, and outcomes data—helping leaders identify opportunities, strengthen programs, and drive continuous improvement. This is a great opportunity for someone who enjoys working with data, telling a clear story through insights, and contributing to a high-quality, person-centered service environment rooted in ESSC’s mission and values.

Starting Pay: $37 - $45/Hour DOE OVERVIEW OF POSITION:

Reporting to the Engagement Director the Experience & Outcomes Analyst I supports the measurement, analysis, and reporting of experience and outcomes data that informs associate engagement, customer success, service excellence, and organizational improvement efforts. In all responsibilities, this position demonstrates a strong commitment to ESSC’s mission and values by supporting a high quality, person-centered service environment.

ESSENTIAL FUNCTIONS:

Supports enterprise-wide experience measurement systems, including associate engagement surveys, pulse surveys, culture assessments, feedback tools, outcome measures, dashboards, and reporting practices.

Collaborates with the Engagement Director and cross-functional partners to support measurement objectives, key indicators, data needs, and reporting processes.

Designs, administers, and analyzes assigned experience and outcomes surveys.

Consolidates and standardizes data from multiple sources to help create a unified view of experience, engagement, customer success, and organizational performance trends.

Prepares dashboards, scorecards, report summaries, and materials for leadership review that communicate meaningful insights related to assigned experience and outcomes surveys.

Conducts quantitative and qualitative analysis, including trend analysis, theme identification, sentiment review, benchmarking, and crosswalks between measures, themes, and recommendations.

Supports survey governance by applying consistent standards for survey design, accessibility, administration, data privacy, documentation, and reporting quality.

Translates complex data into clear, actionable findings and data-informed recommendations for leadership review.

Builds and maintains evidence repositories, data dictionaries, reporting documentation, and standard work products that improve consistency, reliability, and transparency of measurement practices.

Collaborates with technology, quality, operations, engagement, and customer success partners to improve data collection workflows, reporting processes, leader access to actionable insights, and use of data in engagement and customer success planning.

Supports the Engagement Director by preparing data summaries, reports, and documentation for department planning, accreditation, grant-related requests, and leadership review, assigned.

Maintains knowledge of emerging practices in employee engagement, organizational culture assessment, customer experience, outcomes measurement, data visualization, and service excellence analytics.

Performs other duties as assigned.

EDUCATION:

Bachelor's degree required in Business Analytics, Data…