Enrollment Communications Specialist

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If you have any questions about this position, please contact Human Resources.

The Enrollment Communication Specialist role involves strategic follow-up communication and relationship management with prospective students in Slate while Enrollment Specialists are traveling, ensuring consistent engagement and movement toward enrollment.

The following duties are considered essential to the job. With or without reasonable accommodation, qualified individuals must have the ability to:

• Execute timely and strategic follow-up communication with prospective students through Slate, including email, phone, and text outreach.
• Monitor prospect and applicant activity in Slate and proactively move students through the enrollment funnel.
• Coordinate with Enrollment Specialists to maintain continuity of communication and ensure seamless handoffs.
• Notify applicants of outstanding requirements and provide clear guidance toward application completion.
• Respond to incoming calls and emails, providing accurate information and directing inquiries as appropriate.
• Maintain accurate records of all prospect interactions and update Slate to reflect current engagement status.
• Identify opportunities for personalized outreach to increase application completion and enrollment yield.
• Perform additional duties as required.
• Job duties are not limited to the list shown above and may be revised from time to time as deemed appropriate by the Seminary.

Core Values

Gateway Seminary is a confessional institution owned by the Southern Baptist Convention. While the seminary serves the larger evangelical Christian community, employees must embrace the values and standards the seminary represents as it fulfills its mission of shaping Christian leaders. Employees are expected to abide by the Baptist Faith and Message 2000, as well as our bylaws, and be an active member of their local church.

Service: Manages difficult or emotional customer situations;
Responds promptly to requests for assistance;
Meets commitments.

Interpersonal

Skills:

Focuses on solving conflicts, not blaming;
Maintains confidentiality;
Listens to others without interrupting;
Keeps emotions under control;
Remains open to others’ ideas and tries new things.

Technical

Skills:

Assesses own strengths and weaknesses;
Pursues training and development opportunities;
Strives to continuously build knowledge and skills;
Shares expertise with others.

Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification;
Responds well to questions;
Participates in meetings.

Written Communication: Writes clearly and informatively;
Edits work for spelling and grammar;
Varies writing style to meet needs;
Presents numerical data effectively;
Able to read and interpret written information.

Teamwork: Balances team and individual responsibilities;
Exhibits objectivity and openness to others' views;
Gives and welcomes feedback;
Contributes to building a positive team spirit;
Puts success of team above own interests;
Supports everyone's efforts to succeed;
Promotes an atmosphere of constant improvement.

Problem Solving: Identifies and resolves problems in a timely manner;
Gathers and analyzes information skillfully;
Works well in group problem‑solving situations.

Education and/or

Experience:

High school diploma or equivalent (Associate’s degree or higher preferred);
Strong typing skills with high accuracy;
Excellent organizational and time management abilities;
Strong verbal and written communication skills;
Ability to work independently and collaboratively in a team environment;
Commitment to maintaining confidentiality and handling sensitive information appropriately.

Language

Skills:

English required. Ability to read and interpret documents such as safety rules, operation and maintenance instructions, and procedure manuals. Ability to write routine reports and business correspondence. Ability to effectively present information and respond to questions from employees, students, and the general public.

Mathematical

Skills:

Ability to add,…