Customer Service Representative Bilingual

Customer Service Representative (Bilingual – Spanish/English)

We are seeking a friendly, dependable Customer Service Representative who is fluent in both Spanish and English and passionate about delivering exceptional customer service over the phone. The ideal candidate is a strong communicator with a positive attitude who enjoys helping customers resolve issues efficiently and professionally.

• Handle inbound and outbound customer calls in a professional and courteous manner
• Assist customers in both English and Spanish with inquiries, concerns, and service requests
• Provide accurate information regarding company products, services, and policies
• Resolve customer issues efficiently while maintaining high customer satisfaction
• Document customer interactions clearly and accurately within company systems
• Collaborate with internal teams to ensure timely and effective resolution of customer needs

• Fluency in both Spanish and English (verbal and written)
• Strong phone presence with clear, confident communication skills
• Customer-focused mindset with a friendly, positive attitude
• Ability to remain calm and professional in fast-paced or challenging situations
• Basic computer proficiency and ability to learn new systems quickly
• Previous customer service or call center experience