Customer Order Returns Representative

Summary

Provide customer support for a furniture manufacturer with distribution. Manage orders, shipping coordination, and issue resolution while working closely with production, warehouse, and logistics.
Manufacturing/distribution customer service experience and job stability are required.
ERP and RMA experience are a major plus.

• Answer customer inquiries (phone/email) and provide order/shipping updates

• Enter and maintain orders accurately in an ERP system

• Coordinate with production, warehouse, and logistics on lead times and deliveries

• Resolve issues: shortages, mis-shipments, delays, damages, and claims

• Process and track RMAs (returns/replacements/credits) and maintain documentation

• Communicate clearly, follow up consistently, and escalat when needed

• 2+ years customer service in manufacturing or distribution

• Strong work history /
  job stability

• High accuracy, organization, and professional communication

• Proficiency with Outlook/Excel

• ERP experience (any major system)

• RMA/returns/claims experience

• Furniture or made-to-order product background

• Customer Service
• ERP & MRP Systems
• Basic Computer Skills
• Microsoft Excel