Guest Services Team Member - Ontario Sports Empire

GUEST SERVICES TEAM MEMBER - Ontario Sports EmpireOSE SFM, LLC

LOCATION:

Ontario, CaliforniaDEPARTMENT: GUEST SERVICES

REPORTS TO:

OPERATIONS DIRECTOR STATUS: PART-TIME (NON-EXEMPT)

ABOUT THE COMPANY:

Ontario Sports Empire is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Ontario, California. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.

Ontario Sports Empire is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Guest Services Team Member provides the first point of contact for all guests. This role is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings. Team Members working within Guest Services include front desk, ticket sales and the family entertainment area (arcade, laser tag, e-sports and birthday parties).PRIMARY

RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:

GUEST SERVICESGreet guests and provide information and way-finding as needed Provide courteous and friendly first-in-class service to all guests Register guests and process payments for leagues, camps, clinics, drop-in, etc. Be knowledgeable about facility programs (practices, events, format, pricing, meeting dates/times) Operate multi-line phones and the front desk computer software system

Record waivers and event information Record event scores (tournaments/leagues) and print game sheets on a daily basis Maintain confidentiality and discretion with guest and Team Member information Professionally resolve guest concerns and complaints and/or direct to appropriate manager Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness

General arcade knowledge and willingness to learn and assist in the family entertainment area

Sell tickets and distribute wristbands for events when needed

Assist with event set-up and breakdown as needed

Know and enforce the venue policies and procedures Complete special projects, daily assignments, and other duties as assigned

Parking Attendants (as needed):
Direct facility traffic, collect fees and monitor parking passes, barricade organization, facilitate disabled access, report suspicious behavior

All other duties as assigned by management

MINIMUM QUALIFICATIONS:

Flexible work schedule (e.g., nights, weekends, holidays and long hours) Excellent communication skills, both verbal and written

Ability to maintain focus in a high-volume, fast-paced environment

Must have excellent guest service skills

Must be detail-oriented and have outstanding organizational skills

Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations

Must be respectful and friendly to our athletes, guests, visitors, spectators, leaders and fellow team members

Must work well with others

Must take personal initiative for the betterment of the team and venue

Commitment to the safety and well-being of others

Customer service and cash handling experience preferred or quick study WORKING CONDITIONS AND PHYSICAL DEMANDS:

Must be able to lift 25 pounds waist high

May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend

Will be required to operate a computer

Facility has intermittent noise

Job Posted by Applicant Pro