Animal Services Representative

Animal Services Representative (Part-Time)

Hourly Rate: $24.76- $32.19

Placement within this range is dependent on qualifications, experience, and ultimately established by the ARC Board of Directors. The ARC Executive Director of Animal Services will serve as the ultimate hiring authority. The ARC is not employed by the City of Ontario nor any other agency members. The successful candidate will be an at-will employee of the Animal Resource Center of the Inland Empire and ultimately they will be appointed by and serve under the ARC Executive Director of Animal Services.

This current vacancy is for part-time only and the eligibility list may be used for any full-time and part-time vacancies in the future.

Are you passionate about serving the community and supporting a team that is committed to making a positive impact? The Animal Resource Center of the Inland Empire is seeking skilled, compassionate, and experienced individuals to join the organization to be a part of a collaborative environment where your skills can make a difference. If you are interested in the honorable profession of public service, join in this unique opportunity as the Agency’s Animal Services Representative.

The Animal Services Representative will be providing a variety of specialized clerical services for the Department of Animal Services. Areas of assignment may include, but are not limited to, animal licensing, front counter operations, clinic programs, or phone center operations.

Under general supervision, the Animal Services Representative performs advanced customer service and administrative support work at the Animal Services Center. This role requires independent judgement and knowledge of animal services and office support procedures to handle specialized tasks and public inquires.

Ideal Candidate will possess:

• Premiere customer service skills that embody the Animal Resource Center of the Inland Empire's Customer Service Philosophy.
• A growth mindset with a strong passion for developing others, and an exceptional ability to model and foster teamwork.
• Strong organizational and multitasking abilities
• Exceptional communication and interpersonal skills,
• Excellent written and verbal communication.
• Skilled in conflict resolution and handling sensitive situations
• The ability to work collaboratively with the public and ARC team members.

High school diploma or recognized equivalent.

One (1) year of customer service experience working in a high-volume call center, reception, or customer service setting.

• Valid Class C California driver’s license at time of appointment.
• Acceptable driving record at the time of appointment and throughout employment.

Experience in a public agency, animal shelter or center is highly desirable.

• Provides courteous, high-quality service to members of the public and volunteers by personally responding to requests for service or making appropriate referrals.
• Plans, organizes, and carries out administrative assignments and special projects.
• Performs a variety of office administrative duties including front counter customer service and answering phone calls.
• Maintains daily revenue reports, reviews utility readings and make adjustments as necessary.
• Processes animal licenses and fees, issues receipts, and accounts for funds received.
• Designs and/or revises office forms; maintains complex filing systems for keeping track of animal licensing information, pet adoptions, clinic services, or other animal service transactions.
• Welcomes customers, determines the reason for visits, and directs customers appropriately.
• Assists customers and completes animal related processes in resolving animal related issues (i.e. impounds, relinquishments, euthanasia, adoptions,…