Business Marketer

• San Francisco, USA
• May 19,2025

We’re looking for a Customer Experience Specialist who’s passionate about helping people, solving problems, and creating memorable interactions. You’ll be the first line of contact for our users — turning issues into opportunities and building loyalty one conversation at a time.

• Provide responsive and friendly support via chat, email, and social platforms.
• Simplify complex issues into clear, human-friendly answers.
• Work closely with product, design, and support teams to improve the overall customer journey.
• Collect and relay feedback to help shape product improvements and feature development.
• Monitor support trends and help optimize internal support workflows.

• 2+ years of experience in customer support or similar roles (SaaS experience is a bonus).
• Excellent communication skills - both written and verbal.
• A calm, empathetic mindset and problem-solving instincts.
• Comfortable using modern tools like Intercom, Notion, Slack, and more.
• Someone who loves turning challenges into positive outcomes and thrives in fast-paced environments.

• Work with a passionate, remote-first team.
• Have a real impact on user happiness and retention.
• Grow with a company that values feedback, empathy, and transparency.
• Enjoy a supportive environment where your voice matters.

• Above-market pay
• Flexible time off
• Team retreats
• Wellness stipend
• Free lunch, always
• Top gear setup
• Monthly team fun