Specialist, Customer Service

Hungry for a career that’s as rewarding as it is delicious?

We’re looking for hard-working people who will bring integrity, creativity, and a passion for excellence to everything they do - whether that’s on the bakery floor, in the office, or supporting customers. In return, we offer a workplace culture built on care, ownership, and growth - where your contributions matter and your career can rise as high as our bread loaves!

With 13 commercial bakeries across North America and a reputation as an industry leader, Aspire Bakeries is rising together with our people and our customers to be the best all-around bakery solution. If you’re ready to grow with us, we’d love to hear from you

• Culture - Our culture thrives on collaboration, diversity, and a shared passion for excellence. We support team members, empower growth, and encourage everyone to bring their authentic selves to work.
• Health & Wellness - Comprehensive medical, dental, and vision coverage, plus company-paid life insurance and additional voluntary options to fit your needs.
• Work-Life Balance - Paid parental leave, generous paid time off, and holidays so you can recharge and spend time on what matters most.
• Financial Security - Competitive retirement plans, plus short- and long-term disability coverage for peace of mind.
• Growth & Development - Opportunities to build skills, grow your career, and develop expertise through Aspire Bakeries’ learning and development programs.
• Flexibility & Support - HSA and FSA plans to help you manage everyday expenses.
• Recognition & Rewards - Performance incentive plans that celebrate achievements across sales, bakery performance, and individual contributions.

We are seeking a Customer Service Specialist to join our team. As a Customer Service Specialist, you will be accountable for supporting customer order management, inventory accuracy, and operational efficiency through effective transaction processing, EDI management, and issue resolution. This role serves as a key liaison between customers and cross-functional teams while driving customer satisfaction and continuous process improvement.

• Hourly: $22-$25

• Manage customer service activities to resolve order, delivery, product, and service-related inquiries.
• Validate and maintain EDI transactions to ensure accurate and timely processing of customer and inventory data.
• Analyze inventory, order, and shipment discrepancies to identify root causes and implement corrective actions.
• Process delivery transactions and purchase orders to support operational and inventory accuracy.
• Coordinate with Operations, Transportation, Planning, Quality Assurance, and Sales teams to resolve customer and operational issues.
• Maintain accurate documentation, reporting, and product incident records to support compliance and quality standards.
• Support continuous improvement initiatives and special projects that enhance service, efficiency, and productivity.

• High School Diploma or GED required.
• Minimum 2 years of experience in customer service, order management, supply chain, logistics, manufacturing support, or a related business environment.
• Working knowledge of SAP and Microsoft Office Suite, including Excel, Word, Outlook, and PowerPoint.
• Strong analytical, critical-thinking, and problem-solving skills.
• Excellent verbal and written communication skills with professional email etiquette.
• Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong attention to detail with a commitment to data accuracy and customer service excellence.