Client Relationship Consultant ; Banker - Euclid Ave - Ontario, CA;

Job Overview

Client Relationship Consultants at U.S. Bank build relationships with customers, engaging them via multiple channels including in-person, by appointment, and virtually to provide the best possible counsel while adopting a digital first mindset.

• Develop and maintain strong client relationships based on trust and understanding of customers' banking needs.
• Obtain and process customer and account information, and educate clients on available deposit and loan products and services.
• Recommend solutions that align with each customer’s unique goals and financial needs.
• Proactively reach out to clients and follow up, asking questions and learning about their financial needs and banking channel preferences.
• Open new consumer and business accounts, complete service requests, and submit credit applications.
• Leverage digital products and self‑service technologies to optimize the client experience and ensure operational excellence and accuracy.
• Collaborate with branch team members and partners to best serve clients.

• High school diploma or equivalent.
• Typically a minimum of three to four years of job‑related retail banking experience or a combination of experience and commensurate training.
• National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act of 2008 and Regulation Z.
• Background and credit check compliance with NMLS registration requirements.

• Proven ability to build and foster client relationships through proactive outreach and follow‑up.
• Effective communication and engagement with clients.
• Thorough knowledge of applicable bank and branch policies, procedures and support systems.
• Strong customer service and interpersonal skills.
• Experience with digital products and self‑service technologies.
• Ability to identify and explore customer needs while leveraging a digital first mindset.
• Basic level of proficiency in making appropriate recommendations to meet customer needs both reactively and proactively.
• Experience in the financial services industry preferred.

This role requires working from a U.S. Bank location for all scheduled workdays.

Pay Range: $21.68 - 26.50 per hour (actual range may differ based on location).

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law

U.S. Bank is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, and other factors protected under applicable law.

U.S. Bank participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories.