Member Services Representative I (Ontario, CA)

We value and rely on the unique talents and contributions of our employees to absolutely excel in member engagement by Delivering Signature Experience.

152N

$23.51 - $32.96

Primarily assists members in performing accurate transactions and providing account information. Assists in establishing memberships, share accounts and other deposit products by assessing member needs, completing necessary documents and performing data entry of records in compliance with audit requirements. Frequently serves as the initial point of contact between the Credit Union and members. Promotes optimal member engagement by providing specific, accurate and timely information regarding Credit Union products and services in addition to insurance and/or investment products offered through Wescom Insurance Services and Wescom Financial Services.

Responsible for engaging new and existing members to deepen their relationship with the Credit Union by educating members about products and services and referring members for Mortgage and Home Equity products.

• Follows cash control guidelines to safeguard the credit union and member assets.
• Processes Member transactions accurately, including but not limited to deposits, transfers, withdrawals and other transactions in accordance with credit union policies, procedures and regulatory requirements.
• Processes all transactions within assigned limits, maintains daily cash, and sells cash to the vault as needed so as not to exceed established limit. Adheres to accurate cash balancing procedures. Researches and resolves cash differences.
• Consistently provides a high level of service and is committed to increasing member satisfaction by consistently, taking a consultative approach to all member interactions. Demonstrates adherence to the established Wescom and Branch Service Standards in addition to the enforcement and modeling of our Purpose, Mission, Visiont, Core Values and Team Attributes.
• Promotes advocacy and takes personal responsibility to ensure member issues are handled properly at the first point of contact. Focuses on delivering the Member Experience and achieving successful results in the Member Experience Surveys.
• Regularly serves members with Teller activities and occasional Platform activities by including but not limited to:
• Remaining proficient and knowledgeable in all changing technologies available to members to create an omni-channel experience (e.g. mobile and online banking services)
• Responds to inquiries from members, departments and Branch Management in a timely manner
• Actively and consistently identifies Wescom product and service referral opportunities and works closely with branch business partners and specialists
• Actively identifies, refers and assists members with auto/personal loan and credit card pre-approval offers
• Provides occasional Platform support including loan application processing, new accounts, lobby management, file maintenance and card issuance activities
• Consistently identifies, mitigates and reports potential fraudulent activity
• Produces high quality, accurate work with minimum errors and oversights
• Utilizes skills developed from the CON2
  
  ECT model focusing on building relationships and identifying member needs. Collaborates with business partners to actively refer members, including leveraging the appointment system, department liaisons, etc. The business partners would include but are not limited to Financial Services, Insurance Services, Real Estate and Autoland.
• May participate in the servicing of coin and cash machines when required.
• Occasionally processes applications for consumer loan products, including but not limited to auto loans, credit cards, and unsecured lines of credit. May also process applications for home equity loans and lines of credit. Serves as a member advocate throughout the loan process. Processes loans/lines of credit applications and provides basic credit review counseling for members with declined loans. Assists members with deposit products, including checking, savings, certificate accounts and Individual Retirement Accounts.
  
  Remains proficient with Fiduciary processes including but not limited to Trusts, Estates, Power of Attorneys and other Fiduciary accounts along with Notary Public services.
• Meets personal development and training objectives. Achieves core curriculum and required training within establish timeline. Completes Wescom University core curriculum, including required regulatory training. Completes requirement to achieve Notary Public designation and possibly trains other employees with routine procedures when needed.
• Could Potentially Pursue a Career Path Opportunity To a Member Services Representative II If Desired And If Approved By Branch Management. Promotion Would Require Successful Completion Of ALL The Following Courses And Licensing
• New Account Training
• Consumer Lending Training
• IRA Training
• Advanced Account Administration
• Nationwide…