Front Desk Supervisor

Responsibilities

• Supervise the front desk team, ensuring optimal staffing levels and efficient operations.
• Always provide the highest quality of service to the customer.
• Check guests in and out efficiently and in a friendly manner.
• Develop a thorough knowledge of hotel staff, room locations, room rates, amenities, and selling strategies.
• Take reservation requests efficiently.
• Answer switchboard in accordance with standards of proper telephone etiquette.
• Block rooms and handle special requests.
• Monitor room availability and offer Rooms Division Manager and GM assistance in yield management and restrictions.
• Handle safe deposits by guests per established procedures.
• Keep lobby and desk area clean and presentable.
• Train and develop front desk staff to provide high-quality service and meet company standards.
• Handle guest inquiries, reservations, and check-in/check-out processes in a professional and timely manner.
• Resolve guest complaints and issues effectively, ensuring guest satisfaction.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Perform other duties as requested by management.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Participate in lobby ambassador and other activities related to interacting with guests on an individual level, thus creating a relationship and culture that will result in repeat stays.
• Oversee front office operations in the absence of the Lead Front Desk Supervisor or Rooms Division Manager.

• Minimum 1 year of experience in hotel front desk operations, preferably in a supervisory role.
• Excellent customer service skills, with a focus on building positive relationships with guests.
• Strong organizational and time management abilities.
• Proficient in using hotel property management systems and reservation software.
• Ability to work effectively under pressure and in a fast-paced environment.

The hotel operates 7 days a week, 24 hours a day. Schedules must accommodate fluctuating business demands.

Please be aware that this job description is not intended to provide an exhaustive list of activities, duties, or responsibilities required of the employee for this position.

At the Ontario Airport Hotel & Conference Center, we take pride in creating exceptional guest experiences and fostering a team culture where professionalism, hospitality, and personal connections thrive. As a Night Audit Agent, you'll be at the forefront of our guest journey—offering a warm welcome, assisting with their needs, and setting the tone for a memorable stay. Be part of a reimagined hospitality experience where your service leaves a lasting impression from the very first interaction.

Our team is built on three core values: we’re trustworthy
, approachable
, and just the right amount of visionary
. That means you can count on us, feel comfortable being yourself, and get excited about where we’re headed together. It’s more than just a job—it’s a place where great people and bold ideas come together.

Manhattan Hospitality Advisors is committed to equal employment opportunity. We provide equal opportunities to all qualified applicants regardless of race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or any other characteristic protected by law.

Source:
Hospitality Online