Senior Manager IT

Overview

Prime Healthcare is an award-winning health system headquartered in Ontario, California. Prime Healthcare operates 51 hospitals and has more than 360 outpatient locations in 14 states providing more than 2.5 million patient visits annually. It is one of the nation’s leading health systems with nearly 57,000 employees and physicians. Eighteen of the Prime Healthcare hospitals are members of the Prime Healthcare Foundation, a 501(c)(3) not-for-profit public charity.

Prime Healthcare is actively seeking new members to join our corporate team!

The Senior IT Manager will be responsible for leading the IT Change Management initiatives. This role is critical in ensuring the effective management of technology changes with minimal disruption to business operations. This position will have a deep understanding of ITIL based change management processes, strong leadership abilities, and a proven track record of driving IT and organizational transformation. This position requires little or no supervision as they build, maintain the system and exercise independent judgement and discretion in carrying out day-to-day support related activities.

This position performs complex design and analysis tasks related to the hospital business operations. This position also requires strong customer service skills to ensure a positive experience for the end-users.

EDUCATION, EXPERIENCE, TRAINING

Required qualifications:

• Bachelor’s degree in information technology, Business Administration, or a related field.
• 5+ years of IT experience, with at least 2–3 years in IT change or service management roles.
• ITIL v3 or v4 certification required; PROSCI or equivalent change management certification a plus.
• Experience in a large-scale enterprise or highly regulated environment preferred.
• Strong leadership and team management capabilities.
• Deep knowledge of ITIL and enterprise IT service management frameworks (e.g., Service Now, BMC Remedy).
• Excellent analytical, problem-solving, and decision-making skills.
• Exceptional communication and stakeholder engagement abilities.
• Ability to manage multiple priorities in a dynamic, fast-paced environment.

Preferred qualifications:

• Project Management Certification (PMP)
• Experience with Agile/Scrum methodologies.
• Familiarity with cloud services and infrastructure (e.g., AWS, Azure, GCP).
• Service Now Certified is a plus.

Prime Healthcare offers competitive compensation and a comprehensive benefits package that provides employees the flexibility to tailor benefits according to their individual needs. Our Total Rewards package includes, but is not limited to, paid time off, a 401K retirement plan, medical, dental, and vision coverage, tuition reimbursement, and many more voluntary benefit options. Benefits may vary based on employment status, i.e. full-time, part-time, per diem or temporary.

A reasonable compensation estimate for this role, which includes estimated wages, benefits, and other forms of compensation, is $87,360.00 to $ on an annualized basis. The exact starting compensation to be offered will be determined at the time of selecting an applicant for hire, in which a wide range of factors will be considered, including but not limited to, skillset, years of applicable experience, education, credentials and licensure.

Full Time

Days

Company is an equal employment opportunity employer. Company prohibits discrimination against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (subject to applicable law), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. The Company also prohibits harassment of applicants or employees based on any of these protected categories.

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