Information Technology Technician; Part-Time

Information Technology Technician (Part-Time)

The Information Technology Agency has an exciting opportunity for a self‑motivated individual who understands that supporting end users is critical to the success of any information technology system. The Information Technology Technician is responsible for performing a wide range of technical support assignments supporting citywide information technology systems, as well as maintaining, troubleshooting, and repairing computer systems, hardware, and computer peripherals.

• Foster a respectful, collaborative, and customer‑service‑oriented team environment.
• Work independently while showing strong initiative and sound judgment.
• Exhibit excellent interpersonal and communication skills.
• Communicate clearly, professionally, and in a timely manner with end users, coworkers, and leadership.
• Take ownership of assigned work and follow through on commitments.
• Share knowledge, effective solutions, and process improvements to support team success.
• Interact with teammates and end users with patience, professionalism, and respect.
• Support consistent service delivery by adhering to departmental procedures, documentation standards, and ticket management practices.
• Proactively identify and communicate issues, service risks, or process gaps to help prevent disruptions to team operations.
• Contribute positively to team culture through reliability, collaboration, and openness to feedback.

Additionally, the successful candidate will embody the qualities of a Five Tool Player – Leader, Thinker, Communicator, Operator and Public Servant – and the principles of the City’s Customer Service Philosophy – Empathy, Respect, and Problem Solving.

• Your relatives, references, and acquaintances are asked to comment on your suitability for a career in law enforcement.
• The information supplied regarding your educational history is examined and verified.
• You must list a history of your residences.
• Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance.
• Military service records are subject to verification.
• The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you).
• Your criminal, driving, and insurance records are evaluated. Felony convictions will be grounds for disqualification from the selection process.

• Receive and respond to end‑user help desk requests; document requests in help desk software; provide technical support to end‑users.
• Install, configure, maintain, update, and troubleshoot computer hardware, software, personal computers (PCs), printers, and peripherals.
• Escalate complex technical issues to higher‑level staff and assist with resolution as needed.
• Provide instruction and training to end‑users in the operation of computer equipment and software applications.
• Maintain service request records and knowledge base documentation, including ensuring all requests are accurately documented, updated, and completed in alignment with operational standards.
• Track and maintain inventory of hardware and peripherals, including surplus and e‑waste equipment.
• Configure and deploy mobile devices for end‑users.
• Assist higher‑level staff with projects and related assignments.
• Job responsibilities will require travel.
• Perform other related duties as assigned.

High school diploma or recognized equivalent.

One (1) year of professional work experience in the information technology field, with an emphasis on technical support.

• Valid Class C California driver’s license at time of appointment.
• Acceptable driving record at the time of appointment and throughout employment.

• Experience with municipal or other government operations.
• A valid CompTIA A+ Certification or other Information Technology certifications in operating systems, networking, or related technologies.
• A bachelor's degree from an accredited college or university with major coursework in computer science, information technology, or a related field.
• Experience with Service Now.