Information Technology Technician; Part-Time

Information Technology Technician (Part-Time)

The Information Technology Technician is responsible for performing a wide range of technical support assignments supporting citywide information technology systems, as well as maintaining, troubleshooting, and repairing computer systems, hardware, and computer peripherals.

• Foster a respectful, collaborative, and customer-service-oriented team environment.
• Work independently while showing strong initiative and sound judgment.
• Exhibit excellent interpersonal and communication skills.
• Communicate clearly, professionally, and in a timely manner with end users, coworkers, and leadership.
• Take ownership of assigned work and follow through on commitments.
• Share knowledge, effective solutions, and process improvements to support team success.
• Interact with teammates and end users with patience, professionalism, and respect.
• Support consistent service delivery by adhering to departmental procedures, documentation standards, and ticket management practices.
• Proactively identify and communicate issues, service risks, or process gaps to help prevent disruptions to team operations.
• Contribute positively to team culture through reliability, collaboration, and openness to feedback.

Additionally, the successful candidate will embody the qualities of a Five Tool Player – Leader, Thinker, Communicator, Operator and Public Servant – and the principles of the City’s Customer Service Philosophy – Empathy, Respect, and Problem Solving.

The Information Technology Technician is a paid, part-time/temporary position scheduled to work no more than 29 hours per week and is not eligible to participate in the City’s health insurance or retirement plans.

All appointments to this position are subject to a satisfactory background investigation conducted by the Ontario Police Department. The background investigation will include the following: passing of a polygraph test and the successful completion of a post‑offer medical exam (including drug screen). Candidates may be disqualified from further consideration during the background investigation for a variety of reasons including an excessive number of traffic citations and/or collisions;

arrests and/or convictions; a history of illegal substance abuse; poor credit history (factors include bankruptcy, foreclosures, liens, repossessions, and recency); or thefts from a previous employer. For clarification of any of the above disqualifying reasons, please call the Police Department Background Unit at (909) 408‑1820. The following list describes some areas that are covered in the background investigation:

• Your relatives, references, and acquaintances are asked to comment on your suitability for a career in law enforcement.
• The information supplied regarding your educational history is examined and verified.
• You must list a history of your residences.
• Your work history and experience are examined with regard to your dependability, relationships with fellow workers, trustworthiness, and general job performance.
• Military service records are subject to verification.
• The background investigation considers your management of personal finances (however, being in debt does not automatically disqualify you).
• Your criminal, driving, and insurance records are evaluated. Felony convictions will be grounds for disqualification from the selection process.

• Receives and responds to end‑user help desk requests; documents requests in help desk software; provides technical support to end‑users.
• Installs, configures, maintains, updates, and troubleshoots computer hardware, software, personal computers (PCs), printers, and peripherals.
• Escalates complex technical issues to higher‑level staff and assists with resolution as needed.
• Provides instruction and training to end‑users in the operation of computer equipment and software applications.
• Maintains service request records and knowledge base documentation, including ensuring all requests are accurately documented, updated, and completed in alignment with operational standards.
• Tracks and maintains inventory of hardware and peripherals, including surplus and…