Technical Support Engineer - Residential Solar

Technical Support Engineer

Residential Energy Storage Systems

Renogy is seeking a motivated Technical Support Engineer to support our growing Residential Energy Storage Systems (ESS) business. As the technical expert for post‑sales support, you will resolve complex field issues, enable installers through training, support product validation, and turn Voice of Customer feedback into product improvements.

Working across installers, distributors, and customers alongside our Product, Engineering, Quality, and Operations teams—you will combine strong troubleshooting skills with excellent communication to solve real‑world technical challenges and ensure the successful deployment of Renogy energy storage solutions.

• Technical Support & Troubleshooting: Provide advanced post-sales support via phone, email, remote diagnostics, and on-site visits for residential ESS products—batteries, inverters, solar panels, communication networks, and monitoring platforms—diagnosing root causes and driving issues to resolution with customers, installers, distributors, and service partners.
• Installer Enablement & Training: Develop and deliver installation, commissioning, and troubleshooting training and certification programs for installers and partners; create technical bulletins and knowledge base content; and train internal Sales, Support, and RMA teams on new products.
• Product Validation & Testing: Reproduce field issues in a controlled environment, validate new products and firmware releases, and support engineering with verification and reliability testing for product launches.
• RMA Management: Own the technical evaluation and resolution of RMA cases, coordinating with repair centers and internal teams; identify recurring failure patterns and drive corrective and preventive actions with Quality and Engineering.
• Technical Documentation: Create and maintain troubleshooting guides, FAQs, installation manuals, and service procedures that improve field installation quality and reduce support cases.
• Voice of Customer (VOC): Collect and analyze feedback from installers, distributors, and end users, and partner with Product Management and Engineering to prioritize field-driven product improvements.
• Standards & Compliance: Stay current with codes, standards, and certification requirements; monitor utility and incentive programs (e.g., SGIP, VPP) and provide technical input to support product qualification and new business opportunities.

• Bachelor's degree in Electrical Engineering or a related field, or equivalent practical experience.
• 0–3 years of experience in technical support, field service, applications, test, or product/quality engineering. Recent graduates with strong relevant internships or projects are encouraged to apply.
• Solid grasp of electrical fundamentals with hands‑on troubleshooting ability.
• Strong written and verbal communication, with confidence working directly with customers and partners.
• Self‑motivated team player with strong analytical, problem‑solving, and project management skills.
• Fluent in English and Mandarin (a plus)