IT Director

The Information Technology Director will have an integral role providing user support,customer service and implementation of IT platforms company wide while leading and collaborating with their direct team.

Travel is required nationwide

THIS POSITION IS AN ONSITE POSITION-NOT REMOTE

Ability to adapt to changing priorities

Maintain a solution focused mindset

Establish SOP's for the department

Prior experience leading teams

Monitor and respond quickly and effectively to requests received through the IT helpdesk

Respond to customer queries by phone and email

Create step-by-step training material with screenshots for clients

Provide technical assistance and support for incoming concerns and issues related to systems, software and hardware

Document internal procedures

Maintain daily performance of computer systems

Ask educated questions and listen to customers to determine root cause of issues

Work through the problem-solving process with customers, empowering them to do the same in the future

Run diagnostic problems to resolve problems

Clean up computers

Train incoming staff on company equipment

Report significant and recurring issues to the tier-2 support team

Resolve technical problems with Local Area Networks (LA), Wide Area Networks (WAN), and other systems

Collect feedback to determine patterns and issues such that they can be resolved or FAQs can be provided to customer to ease in troubleshooting

• 10 years of experience leading teams within Information Technology
• Bachelors Degree in Information Technology
• Masters Degree preferred
• Travel is required Nationwide
• Prior experience creating SOP's
• A+ Certification, Security, and or networking certification required
• Knowledge of computer operating systems, hardware and software.
• Analytical thinking skills. knowledge of engineering science and technology.
• Proficiency in IT helpdesk software
• Exceptional ability to provide technical support and resolve queries.
• Ability to determine IT needs and train end-users.

Location ES Management - Corporate

Full-Time/Part-Time Full-Time

Shift Various Shifts

Exempt/Non-Exempt Exempt

Pay scale

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.