FCM - Technical Product Specialist - Toronto, ON

Technical Product Specialist

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses.

Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

Established in June 2004, FCM has been named World’s Best Travel Management Company for eight years running at the World Travel Awards.

Step into a high-impact role at the center of FCM’s platform evolution across the Americas. As a Technical Product Specialist, you’ll lead the end-to-end delivery of booking tool functionality, partnering with global teams to shape solutions that drive adoption and customer success. This is a dynamic opportunity to influence product direction, optimize performance across markets, and deliver meaningful change n a collaborative environment where innovation and regional expertise come together to power the future of travel technology.

• Create and manage User Stories and business requirements for platform enhancements
• Conduct end-to-end product review and testing to ensure solutions are fit for purpose across Americas markets
• Collaborate with local teams (US, Canada, Mexico) to capture market-specific requirements
• Partner with Global Product Owners and development teams to prioritize work and allocate resources
• Support deployment, launch planning, and change management activities
• Deliver training and communication to support successful product adoption
• Track and communicate progress, risks, and delivery updates to senior stakeholders
• Share release notes tailored to the Americas, highlighting impactful changes
• Manage multiple work streams and stakeholder expectations across regions
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive
• Other duties and tasks as assigned

• Product management experience
• Experience with in FCM Americas business
• GDS experience, specifically Sabre
• Ability to write detailed requirements and user stories
• Experience in end-to-end product testing and delivery
• Strong stakeholder management and communication skills
• Ability to manage multiple priorities and work streams
• Strategic thinking and proactive problem‑solving skills
• Senior‑level experience (preferred)

• Have fun:
  At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition:
  Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering – You'll have to experience it to believe it!
• Use your smarts:
  Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel:
  We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections:
  We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion:
  Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job:
  We offer genuine opportunities for people to grow and evolve
• We back our people all the way:
  We are strongly committed to supporting every single employee in their professional and personal development.
• Giving Back:
  Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

• Generous paid time off…