Ontario CA - Deskside Technician II
Job in
Ontario, San Bernardino County, California, 91764, USA
Listed on 2026-09-21
Listing for:
F2Onsite
Full Time
position Listed on 2026-09-21
Job specializations:
-
IT/Tech
IT Support, Desktop Support, HelpDesk/Support, Technical Support
Job Description & How to Apply Below
- Start Date
- September 2026 - ongoing assignment - Hourly Rate - $20.00-$21.00
- Ontario, CA
- Start Date
- September 2026 - ongoing assignment - Hourly Rate - $20.00-$21.00
- Benefits
- Medical, Dental, Vision
- We are seeking a customer-focused Desktop Support Technician to provide onsite IT support within a large corporate environment.
- This role is responsible for delivering exceptional IT support while installing, configuring, maintaining, and troubleshooting desktops, laptops, mobile devices, printers, and other end-user technologies.
- The ideal candidate is technically skilled, professional, and committed to providing a high level of customer service to employees at all levels, including executive leadership.
- This position may require occasional after-hours support, travel to nearby client locations, and collaboration with infrastructure, networking, and telecommunications teams.
- Deliver onsite technical support for desktops, laptops, and IT equipment in a large corporate environment.
- Install, configure, maintain, and troubleshoot Windows and macOS devices.
- Support Microsoft Windows operating systems, Microsoft Office applications, VPN connectivity, wireless networking, mobile devices, printers, scanners, and other peripherals.
- Perform IMAC (Install, Move, Add, and Change) services for end-user hardware and equipment.
- Diagnose hardware and software issues, perform repairs when applicable, and coordinate replacement parts as needed.
- Maintain accurate system configurations, technical documentation, and asset records.
- Track, update, and resolve incidents and service requests using the client's ticketing system.
- Perform user data backup, restoration, and migration activities during hardware replacements or deployments.
- Provide Smart Hands support for networking, telecommunications, and server infrastructure teams.
- Support printers and peripheral devices, including installation, maintenance, and troubleshooting.
- Manage IT inventory, conduct asset audits, and maintain equipment records.
- Utilize knowledge base articles and documentation to research and resolve technical issues.
- Participate in on-call rotations and provide after-hours support when required.
- Deliver white-glove support for executive users when needed.
- Travel to other client locations to provide technical assistance as business needs require.
- Complete additional deskside support tasks and related responsibilities as assigned.
- Experience supporting Windows and macOS operating systems in an enterprise environment.
- Strong knowledge of Microsoft Office, desktop and laptop hardware, smartphones, AV/conferencing systems, printers, scanners, and related peripherals.
- Experience providing technical support to remote users and distributed locations.
- Excellent troubleshooting, analytical, and problem-solving abilities.
- Strong verbal and written communication skills with a customer-first approach.
- Professional demeanor with the ability to remain calm and effective in high-pressure situations.
- Ability to independently prioritize workload and manage multiple support requests simultaneously.
- Comfortable performing physical tasks including standing, walking, bending, and lifting equipment weighing up to 50 pounds.
- Willingness to learn new technologies and adapt to changing business needs.
- High School Diploma or equivalent required.
- Previous experience in deskside, desktop, or end-user support within a corporate IT environment preferred.
- Demonstrated ability to provide responsive, high-quality customer support while meeting service level expectations.
- CompTIA A+ Certification
- Microsoft Certified Professional (MCP)
- ITIL Foundation Certification
- Lean Six Sigma certification or experience
- All candidates are encouraged to apply, but many positions require a strict drug and background check by our customers.
- F2
OnSite supports and adheres to all state laws regarding background checks.
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